Job
- Level
- Experienced
- Job Field
- IT, System, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 49.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role you provide 3rd‑level support, resolve critical incidents, manage and optimize Azure/AWS environments, support cloud deployments, maintain infrastructure backups, handle ITSM tickets and update documentation.
Job Technologies
Your role in the team
- Your responsibilities include third-level user support, in close collaboration with your team members, especially in the area of cloud and general IT infrastructure.
- IMPORTANT RULES: - Maintain the original formatting and structure - Translate technical terms correctly (e.g., "Frontend", "Backend", "DevOps", "Scrum Master") - Use industry-standard terminology for HR and tech - Preserve the tone (formal/informal, you) - Translate only the text, do not add explanations - For bullet lists, keep the structure - Technical terms that are used internationally can remain untranslated - Ensure correct grammar and natural flow Text to translate: If a problem with your service occurs, you are the first on the scene and can take immediate action.
- With your expertise, you actively support various IT infrastructure projects.
- Responsible for the internal cloud services (Azure) in close coordination with our global cloud engineers.
- Manage and optimize the Azure environment, and support internal departments with cloud deployments to efficiently meet their specific requirements.
- Take over the backup functionality for infrastructure services (network, printers, media technology, backup).
- Work closely with the 2nd Level Support as well as the functional departments.
- Create and maintain technical documentation and knowledge bases.
- Assist in the implementation of IT infrastructure projects.
- Process and prioritize support tickets in the IT service management system.
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Our expectations of you
Qualifications
- Excellent knowledge of cloud environments (Azure, AWS).
- Confident presence, strong communication skills, and the ability to convey complex technical information in an easily understandable manner.
- Very good German and English language skills.
- A proactive, responsible, and self-directed way of working.
- ITIL(R) 4 Foundation Certification is advantageous.
Experience
- Several years of experience in the IT infrastructure field.
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Benefits
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🏠Home Office
- ⏰Flexible Working Hours
- 👔Textile Service
- 🅿️Employee Parking Space
- 🏝Extra Holidays
- ⏸Educational Leave/Sabbatical
- 😇Time for External Voluntary Work
More net
- 💻Company Notebook for Private Use
- 🛍Employee Discount
- 🚎Public Transport Allowance
- 💵Bonus Payments
- 🚙Company Car
- 💰Bonus Commisions
- 📱Company Phone for Private Use
Health, Fitness & Fun
- ♿️No Physical Barriers
- 🧠Mental Health Care
- 💰Team Budget for Free Use
- 🎳Team Events
- 👩⚕️Company Doctor
- 🏋🏿♂️Fitness Offers
Food & Drink
Job Locations
Topics that you deal with on the job
This is your employer
PwC Österreich
Klagenfurt Am Wörthersee, Graz, Salzburg, Wien, Linz
PwC is one of the leading consulting firms in the world, offering services in auditing, tax and legal advice, and business consulting. We have a long history of providing quality services to our clients, and our team of experts is second to none.
Description
- Company Size
- 250+ Employees
- Founding year
- 1994
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid
- Industry
- Banking, Finance, Insurance, Consulting, Law, Finance, Economics
IT system administrator 3rd level support
- Salary
- from 49.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
