Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 45.000 € Gross/Year
- Location
- Vienna, Bonn
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle customer inquiries and issue reporting for medical controlling products, assist in troubleshooting, and prepare error reports for development. You will be in direct contact with various departments and part of the 24x7 on-call duty.
Job Technologies
Your role in the team
- Processing and documentation of customer inquiries and fault reports related to our medical controlling products.
- You are a key point of contact between product management, development, project management, sales, project controlling, project organization, consultants, and our clients.
- Support and assistance with customer inquiries regarding ORBIS and workflows.
- Troubleshooting, analysis, and debugging in configuration and database.
- Classification and identification of sources of errors in the software and qualified handover to the development department for correction of the errors.
- Participation in 24x7 on-call duty.
- Regular participation in training sessions, workshops, and coaching is therefore essential for our constantly evolving product ORBIS.
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Our expectations of you
Education
- Training or studies in healthcare or IT field.
Qualifications
- ORBIS-, LKF-/DRG-Workplace, MDK-Monitor knowledge are advantageous but not mandatory.
- ZE's and NUB's are familiar terms to you.
- Handling of state-of-the-art IT and its organizational tools.
- Quick comprehension and good analytical skills.
- Professional demeanor towards our clients.
- Teamwork skills.
- Strong customer and service orientation.
- Independent and goal-oriented working style.
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Benefits
Health, Fitness & Fun
More net
- 📱Company Phone for Private Use
- 👴🏻Company Retirement Provision
- 👷♂️Additional Insurance
- 🚎Public Transport Allowance
Work-Life-Integration
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Dedalus HealthCare GesmbH
Wien
Dedalus is committed to becoming one of the global leaders in healthcare information technology, with a particular focus on hospital information systems (ORBIS), radiology IT (ORBIS RIS/IMPAX EE), cardiac care IT, ECM/DMS (HYDMedia), business intelligence (TIP HCe), and integrated care.
Description
- Company Size
- 250+ Employees
- Founding year
- 1982
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
Application specialist specialist support for medical controlling
- Salary
- from 45.000 € Gross/Year
- Location
- Vienna, Bonn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
