Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 55.000 € gross/year
- Location
- Salzburg, Linz
- Working Model
- Onsite
Job Summary
In this role, you will manage service implementation, analyze service reports, ensure continuous improvement, and control the ITSM interface management between NTS and client systems.
Job Technologies
Your role in the team
- Support during the presales phase as well as taking over service implementation and transition phase.
- Creation, visualization, and analysis of service reports as well as presentation to the customer.
- Derivation of activities within the framework of Continual Service Improvement (CSI).
- Creation and ongoing maintenance of our contracts as well as service and process documentation.
- Management of service invoicing.
- Participation in the continuous optimization of our own tool and process landscape.
- Ensuring the necessary knowledge transfer when changing customer-specific processes and tools within NTS.
- Responsibility for the operation and customization of the ITSM interface management between NTS and customer systems.
- Management of access control within the scope of service delivery.
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Our expectations of you
Qualifications
- You enjoy working together with our (international) clients in an experienced and dynamic team.
- You are a strong and adaptable personality who maintains an overview even in stressful phases and is characterized by a solution-oriented and humanly convincing approach.
- Your demand for customer, quality, and service orientation guides your actions.
- You see yourself as a link between our clients and the internal service delivery.
- Organizational talent, initiative, sense of responsibility, and strong implementation skills complete your profile.
- You feel comfortable with IT Service Management according to ITIL as well as with managing service processes.
- You are confident in handling SLAs, KPIs, escalation, and contract management.
- Your strong affinity for tool-supported data analysis (e.g., Excel, Microsoft Power BI) helps you understand the relationships between minor deviations and significant impacts in IT service.
- You have good basic knowledge in the field of IT infrastructure.
Experience
- You already have extensive experience in creating and delivering presentations.
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What we offer
- Working in a motivated and highly qualified team.
- A positive and open working environment.
- Appreciative leaders and colleagues.
- Excellent internal and external training opportunities.
- Legendary company and department events.
- RELAX - Health promotion with a variety of offerings from Shiatsu to coaching.
- State-of-the-art IT equipment and numerous benefits.
- A gross annual salary of at least EUR 55,000 is offered for the advertised position.
- Depending on qualifications and professional experience, an overpayment may be possible.
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Benefits
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
Higher Take-Home Pay
Job Locations
About Your Employer
NTS Netzwerk Telekom Service AG
Grambach, Innsbruck, Dornbirn, Salzburg, Wien, Linz
The NTS Network Telekom Service AG is a leading specialist for telecommunications and IT services. We work innovatively and professionally with high-quality manufacturers to offer our national and international customers (primarily medium-sized and large businesses) top service excellence.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.7
Culture
3.7Workingconditions
4.2Engineering
3.5Career Growth
3.5
Service Delivery Manager
- Salary
- from 55.000 € gross/yearEstimated net salary based on the gross salary in the job ad.from 38.438 € net/year
- Location
- Salzburg, Linz
- Working Model
- Onsite
- Diversity
- Open for all genders
