Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 34.622 € Gross/Year
- Location
- Vienna, Gemeinde Neutal
- Working Model
- Onsite
Job Summary
In this role, you will handle ITIL-compliant incidents and service requests in 1st level support, document them in the ITSM tool, and assist with desktop applications and services such as Office365 and Active Directory.
Job Technologies
Your role in the team
- ITIL-compliant acceptance and processing of incidents and standard service requests in 1st level operations.
- Documentation in the ITSM ticket tool.
- Participation in a service desk team of approximately 15 members, operating in shifts (24/7) for our clients.
- Solution competence in the areas of Office365, Print and File Services & User Management.
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Our expectations of you
Education
- Completed IT education (e.g., relevant apprenticeship, HTL....).
Qualifications
- Support with typical desktop application issues, e.g., Google Chrome, Adobe Acrobat, 7zip, antivirus software, etc.
- Willingness to work in shifts.
- Excellent German skills, solid English skills (our service languages).
- Willingness to further training (customer-specific applications).
- High level of service orientation, sociable, team player.
Experience
- 2-3 years of experience in a comparable position.
- Good knowledge or experience in handling the following technologies (the more, the better): Microsoft products, Windows 10 Client Administration, Windows Server (basic knowledge), Active Directory.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Job Locations
This is your employer
Eviden
Wien, Klagenfurt, Graz, Innsbruck, Neutal, Ternitz, Salzburg, München, Wien, Wien, Leonding, Leonding, Linz, Linz, Tübingen, Ingolstadt, Stuttgart, Pforzheim, Karlsruhe, Saarbrücken, Mannheim, Fürth, Frankfurt Am Main, Wiesbaden, Köln, Düsseldorf, Kassel, Leipzig, Essen, Paderborn, Holzminden, Hannover – Laatzen, Berlin, Berlin, Meppen, Bremen, Hamburg
Atos is a leader in Infrastructure & Data Management, Business & Platform Solutions, Big Data & Security, Unified Communication & Collaboration Transactional & Payment Services and Cloud Computing.
Description
- Company Size
- 250+ Employees
- Founding year
- 2011
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions, Industry, Production, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(3 Reviews)Career Growth
3.8Engineering
3.7Workingconditions
4.0Culture
4.5
Support Engineer Service Desk
- Salary
- from 34.622 € Gross/Year
- Location
- Vienna, Gemeinde Neutal
- Working Model
- Onsite
- Diversity
- Open for all genders
