Job
- Level
- Experienced
- Job Field
- IT, Support, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 65.000 € Gross/Year
- Location
- Wels, Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are the key interface between 2nd and 3rd level support, responsible for analyzing support cases and developing practical solutions for Workday processes to enhance optimization and knowledge management.
Job Technologies
Your role in the team
- Central interface function between 2nd and 3rd level support, including the review and technical preparation of escalations regarding completeness, traceability, priority, and impact on the business.
- Technical responsibility for defined Workday support processes in collaboration between 2nd and 3rd level support, as well as for a structured, traceable handling of support cases, standard changes, and escalations.
- Technical orientation and enablement of the 2nd-level support through practical assistance, structured case discussions, clear guidelines, and suitable knowledge formats.
- Active participation in complex Workday support cases at 3rd level, particularly in technical analysis, error assessment, and the development of practical solutions.
- Further development of ticket, change, and support standards based on recurring cases, lessons learned, and operational experience.
- Identification of recurring errors, process gaps, and training needs, as well as derivation and tracking of concrete improvement measures for the continuous optimization of the support model.
- Development and maintenance of an effective, sustainable knowledge management system through clear documentation, guidelines, and feedback loops.
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Our expectations of you
Qualifications
- Very good functional understanding of core Workday processes, especially Core HCM. Knowledge of additional modules such as Recruiting, Compensation, Reporting, or Security is advantageous.
- Proficient handling of ticket processes, prioritization, escalation logic, documentation standards, and knowledge management/knowledge transfer approaches.
- Ability to impart knowledge practically, develop support teams professionally, and establish sustainable learning and improvement cycles within the company.
- Structured, analytical, and service-oriented working style with strong communication skills, a sense of responsibility, and good judgment for priorities.
- Hands-on mentality as well as enjoyment in resolving operational support cases and actively further developing a sustainable, technically strong Workday support model, complemented by very good German and English skills.
Experience
- Several years of practical experience in Workday support, ideally within a multi-tier support model (e.g., 1st, 2nd, 3rd level support).
- Experience in analyzing, assessing, and processing technical support cases (recurring errors, service requests, and standard changes).
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What we offer
- You can expect an annual gross salary starting from EUR 65,000, with a clear willingness to overpay if you impress with your experience and expertise.
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Benefits
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
More net
Topics that you deal with on the job
Job Locations
This is your employer
XXXldigital
Wels, Wien
Together, we at xxxldigital are working towards the future of furniture retail. Not only do we work in teams, but we also live by them - through our unity, sense of community and willingness to learn. We contribute our own ideas and actively shape the future on all digital touchpoints.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Advertising, Marketing, PR, Trade, Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)4.2
Engineering
4.3Workingconditions
4.4Culture
4.2Career Growth
4.0
Workday Functional Service Owner
- Salary
- from 65.000 € Gross/YearNet salary converted from the gross salary in the job ad.from 43.766 € net/Year
- Location
- Wels, Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
