Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.500 € gross/month
- Location
- Vienna, Hagenberg im Mühlkreis
- Working Model
- Onsite
Job Summary
In this role, you analyze complex customer inquiries, conduct internal error analysis, build test scenarios, and resolve technical issues remotely for German-speaking clients.
Job Technologies
Your role in the team
- You are responsible for analyzing complex customer inquiries from our ticket system.
- Your colleagues from 2nd level support and development are available to assist you in finding solutions.
- You conduct internal error analyses, develop test scenarios and test environments, and ensure transparency and sustainable development of our system through your documentation.
- You troubleshoot technical issues via remote support for our German-speaking customers.
- You actively promote knowledge building through close collaboration with colleagues from development and other departments.
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Our expectations of you
Education
- A completed IT apprenticeship (university/technical college/HTL) or relevant professional experience in IT support.
Qualifications
- Excellent knowledge of databases (MSSQL) and solid understanding of networks, applications, and operating systems.
- You are independent, work very precisely, and are equipped with an unwavering determination to fully resolve the technical issues of our clients.
- Very good command of German, both written and spoken.
- Team spirit and enthusiasm, resilience, and a joy of learning complete your profile.
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What we offer
- We are a stable, owner-managed company with over 20 years of industry experience.
- As a market leader with top international clients, we utilize the latest technologies and are at the forefront of technology.
- Flexible working time models with part-time and home office, as well as compensatory time for overtime, offer you the necessary flexibility.
- We are a young and highly motivated team with flat hierarchies, short decision-making paths, and strong team cohesion.
- We value an open and appreciative togetherness – co-creation and thinking outside the box are encouraged and welcomed!
- Continuous development is important to you? Us too. We recognize potential, strengthen your strengths, and create opportunities to support your growth.
- A daily meal allowance of EUR 6.00, pool cars for business trips, and monthly team events are particularly attractive.
- The Hagenberg location offers good transportation links, free parking, e-charging stations, and free coffee, tea, and fruit are available in the fully equipped kitchen.
- The remuneration is based on the IT collective agreement. However, we do not settle for minimum standards – you probably don't either. We will determine your salary together based on your qualifications and experience – starting at 3,500 EUR for full-time employment.
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Benefits
Work-Life-Integration
Food & Drink
Higher Take-Home Pay
Health, Fitness & Fun
Job Locations
About Your Employer
ventopay gmbh
Hagenberg Im Mühlkreis
Since 2001, we have been developing and producing billing and payment solutions for restaurants, businesses, hospitals, leisure parks, arenas and schools. Our clients include some of the biggest names in business such as Siemens, Adidas and OMV as well as a large number of medium-sized and small businesses.
Description
- Founding Year
- 2001
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Specialist
- Salary
- from 3.500 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.461 € net/month
- Location
- Vienna, Hagenberg im Mühlkreis
- Working Model
- Onsite
- Diversity
- Open for all genders
