Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.500 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you handle IT requests and issues in 1st and 2nd level support, analyze problems, set up systems, and assist in infrastructure and system migration projects.
Job Technologies
Your role in the team
- Acceptance and processing of IT requests and incidents via telephone, email, and ticket system.
- Analysis and resolution of hardware and software issues in 1st and 2nd level support - remotely or on-site.
- Setup and maintenance of workstation systems, notebooks, printers, and mobile devices, including updates and rollouts.
- Management of user accounts in Active Directory and Microsoft 365.
- Support for IT projects related to infrastructure, hardware, or system migrations.
- Documentation of solutions in the ticket system to ensure knowledge sharing.
- Collaboration with IT colleagues for sustainable troubleshooting and process optimization.
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Our expectations of you
Education
- Completed education in the IT field (e.g., HTL, apprenticeship) or comparable experience.
Qualifications
- Enthusiasm for technology, Windows systems, and modern IT tools.
- Friendly demeanor and enjoyment in dealing with people.
- Independent and solution-oriented way of working.
- Very good spoken and written German skills.
Experience
- Initial practical experience in IT support or Service Desk is advantageous.
- Advantage: First experience in Mobile Device Management (MDM).
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What we offer
- You can expect a responsible role with future prospects.
- The offered annual gross salary is at least €35,000; overpayment may be possible depending on relevant work experience and qualifications.
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Benefits
Health, Fitness & Fun
- 🎮Gaming Room
- 🙂Health Care Benefits
- 🎳Team Events
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- ♿️No Physical Barriers
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🅿️Employee Parking Space
- 🏠Home Office
- ⏰Flexible Working Hours
- 🍼Day Care for Kids
More net
- 🚙Company Car
- 💻Company Notebook for Private Use
- 🚎Public Transport Allowance
- 📱Company Phone for Private Use
- 🛍Employee Discount
Food & Drink
Job Locations
This is your employer
ACP Österreich
Feldbach, Graz, Rott, Gmunden, Wien, St. Pölten, Traun
ACP provides businesses, government agencies, and other organizations with end-to-end IT solutions that are tailored to their specific needs. Our comprehensive portfolio includes consulting, procurement and integration services; managed services; data center services; and financing for all types of IT products and systems. We understand the unique challenges these organizations face when it comes to technology, so we offer comprehensive support every step of the way.
Description
- Company Size
- 250+ Employees
- Founding year
- 1993
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade, Internet, IT, Telecommunication
IT Support Specialist Service Desk / Field Support
- Salary
- from 2.500 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
