Job
- Level
- Lead
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 60.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you lead the IT Services team, ensuring operational support for banking applications, managing staff, budget planning, incident management, and compliance with service level agreements.
Your role in the team
- In this position, you will lead the IT Services team both professionally and personnel-wise.
- Together with your team, you are responsible for the operational management of our banking applications.
- Employee management (disciplinary, organizational, technical) and development.
- Budget planning and control within the scope of IT services.
- Operational management of all banking applications (adherence to SLAs).
- Responsibility for the entire user support.
- Root cause analysis, problem solving, and accountability for the correction of application and system errors.
- Supplier management for outsourced application maintenance and service provision.
- Monitoring the cost/benefit ratio of ongoing maintenance.
- Definition and monitoring of SLAs with IT clients or suppliers.
- Responsibility for the release process.
- Performing the necessary control functions in the infrastructure area.
- Provision of IT Disaster Recovery capability in the infrastructure domain.
- Strategic planning in the IT services sector in consultation.
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Our expectations of you
Education
- Solid IT education (preferably in computer science or engineering).
Qualifications
- Knowledge of essential banking processes.
- Very good English skills.
- Customer and service orientation.
- Analytical skills and systems thinking.
- Goal- or result-orientedness.
- Resilience and assertiveness.
Experience
- Several years of experience in the IT field.
- Leadership experience and leadership qualities.
- Experience in analysis and design of business processes.
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What we offer
- Flexible working hours and the possibility of remote work.
- A responsible and varied area of work.
- Individual onboarding program as well as the opportunity to develop professionally.
- Dynamic and international work environment with flat hierarchies.
- Attractive social benefits (including bonus payments, various allowances and discounts, multiple company events, etc.).
- Santander for Friends (Employee Referral Program - Referral Bonus).
- We guarantee a minimum gross annual salary of EUR 60,000 based on full-time employment.
- Additionally, we offer a performance-based variable component.
- Depending on qualifications and professional experience, an overpayment may occur.
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Benefits
More net
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Santander Consumer Bank
Wien
The Santander Consumer Bank is a highly respected provider of financial services for private customers, boasting over 290,000 clients. Its strength lies in its ability to provide automotive and consumer goods financing.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Team Leader IT Services
- Salary
- from 60.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
