Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.900 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you ensure application services for patient administration and billing, coordinate incident and problem management, and analyze customer requirements to optimize software applications.
Job Technologies
Your role in the team
- Would you like to ensure the reliable delivery of application services for the municipal department as well as the healthcare sector?
- The service team "Patient Administration and Billing" bears overall responsibility for the applications and services related to the administration and billing of patients in all clinics of the Vienna Health Association, residents in geriatrics centers, and nursing homes of the Vienna Health Association.
- In addition, applications and services in the healthcare sector are offered, managed, and supported for various municipal departments as well as for non-profit funds.
- They ensure the delivery of application services (e.g., applications for processing administrative patient-related data).
- You are responsible for coordinating and processing activities within the scope of the Incident and Problem Management process (2nd and 3rd Level Support).
- They collect, analyze, and document client requirements in the fields of occupational medicine, PSD (Psychosocial Service), SDW (Addiction and Drug Coordination Vienna), as well as the magistrate sector.
- You create and maintain requirement documents as a basis for software development (e.g., specifications/performance catalogs or, in agile methods, epics or user stories).
- You are responsible for ensuring compliance with Service-Level Agreements (SLAs).
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Our expectations of you
Education
- Please note the required qualifications for this position.
Qualifications
- You have knowledge of the ITIL framework and relevant processes such as Incident, Problem, and Change Management.
- You have an understanding of the management and operation of software applications, including the technical aspects.
- You can demonstrate good German language skills (at least level B2).
- You have strong skills in communication and collaboration with various teams, stakeholders, and clients.
- You have the ability to analyze complex information and make informed decisions.
Experience
- You have several years of professional experience in the IT sector in application or service management, ideally within the medical environment.
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Benefits
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This is your employer
Stadt Wien
Wien
The Magistrat of the City of Vienna employs approximately 65,000 workers, including the companies "Wiener Krankenanstaltenverbund" and "Wiener Wohnen". Of those employees, nearly half work for the company "Wiener Krankenanstaltenverbund". The wide range of services offered can be seen from the 260 different job groups.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
Application manager in the area of patient administration and billing
- Salary
- from 3.900 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
