Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 3.009 to 3.850€ Gross/Month
- Location
- Wels
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you serve as the first point of contact for customer inquiries, handle IT service tickets, create documentation, and conduct training sessions while actively contributing to process improvements.
Your role in the team
- As an employee in IT Customer Support, you enjoy working with people. You assist with inquiries, analyze and resolve problems, and explain technical issues. In your role, you contribute to the improvement of processes and workflows.
- User support within the scope of hotline operations including ticket logging.
- Ongoing processing and tracking of IT service tickets.
- Support of clients with technical and organizational questions.
- Creation and maintenance of Knowledge Base articles & user documentation (German & English).
- Assistance with orders of hardware and software.
- Conducting user training sessions in German and English.
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Our expectations of you
Education
- Completed vocational training (commercial or technical) & initial professional experience in customer consulting, ideally with hotline experience.
Qualifications
- Service orientation & enjoyment in consulting clients.
- Interest in IT topics.
- Structured, precise, and conscientious work approach as well as the ability to prioritize tasks efficiently.
- Teamwork skills and strong communication abilities.
- Good spoken and written English skills.
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What we offer
- Flexible working hours as well as the possibility of partial remote work.
- Company cafeteria with diverse and seasonal cuisine (meal allowance).
- Parking spaces as well as charging stations for e-cars.
- We will cover the costs of the public transport ticket for your commute from home to the workplace.
- 3-minute walk to Wels train station.
- Mentorship & Education Program.
- Children's land and crèche with year-round care at the Sattledt location.
- Our wages and salaries are above the collective agreement (KV) of the electrical and electronics industry. The KV minimum values range from EUR 3,009.82 to EUR 3,850.90, with a willingness to pay above that. The exact amount depends on your qualifications and experience.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Job Locations
This is your employer
Fronius International GmbH
Pettenbach, Sattledt, Steinhaus, Thalheim Bei Wels, Wels, Stierofen, Wien, Neuhof, Berlin, Wels, Pettenbach, Wels
Today, Fronius stands on three main pillars: Perfect Welding, Solar Energy, and Perfect Charging. Our products are manufactured for the global welding equipment market, we offer inverters and storage systems to photovoltaic customers as well as battery charging systems.
Description
- Company Size
- 250+ Employees
- Founding year
- 1945
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid
- Industry
- Industry, Production, Electronics, Automatization, Power Sector, Economy
Dev Reviews
by devworkplaces.com
Total
(3 Reviews)Workingconditions
4.6Engineering
3.0Career Growth
3.7Culture
3.7
IT Customer Support Staff - First Level
- Salary
- 3.009 to 3.850€ Gross/MonthNet salary converted from the gross salary in the job ad.2.179 to 2.651 € net/Month
- Location
- Wels
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
