Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 4.000 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you serve as the first contact for users, troubleshoot technical issues in hardware and software, install devices, and ensure smooth IT operations.
Job Technologies
Your role in the team
- Serve as the first point of contact for end-users via phone, email, or ticketing system.
- Troubleshoot and resolve basic hardware, software, and network issues.
- Provide support for Windows OS, Microsoft Office Suite, printers, and common desktop applications.
- Install, configure, and maintain desktops, laptops, and peripheral devices.
- Escalate complex issues to L2/L3 support teams as necessary.
- Log all support requests and incidents in the ticketing system accurately.
- Assist with onboarding and offboarding IT setup for users.
- Follow standard operating procedures and ensure adherence to company IT policies.
- Perform routine system checks and maintenance tasks as needed.
- Provide remote support to users across different locations.
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Our expectations of you
Education
- IT-related diploma, degree, or certifications (CompTIA A+, Microsoft MTA, etc.) is a plus.
Qualifications
- Basic understanding of computer systems, mobile devices, and other tech products.
- Familiarity with Windows 10/11, Active Directory, Office 365, and remote desktop tools.
- Good communication and interpersonal skills.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Basic understanding of networking concepts (IP, DNS, DHCP).
- Exposure to ticketing systems and SLA management.
Experience
- 2-3 years of experience in IT support or helpdesk role.
- Experience with ITSM tools (e.g., ServiceNow, Zendesk, JIRA).
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Job Locations
Location Vienna
Austria
This is your employer
Express Communication Services Limited
Express Communication Services Limited (ExComS) has been providing comprehensive IT services since 2012, specializing in IT and network support. With an experienced team, the company supports clients worldwide in areas such as cybersecurity and modern technologies.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT Field Support Technician L1
- Salary
- from 4.000 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
