Job
- Level
- Experienced
- Location
- Klagenfurt, Vienna
- Working Model
- Onsite
- Job Field
- Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 58.000 € gross/year
Job Summary
In this role, you will manage the execution of technical customer projects, coordinate internal processes, monitor project status, and act as a liaison between clients, sales, and technical teams.
Job Technologies
Your role in the team
- In your role as a Technical Project Manager (m/f/d) - Customer Success, you are responsible for the successful execution of exciting, technical customer projects from handover to completion.
- As a central interface between Sales, Technology, and our clients, you ensure structured workflows, transparent communication, and high-quality, contract-compliant implementation, with a clear focus on customer satisfaction and sustainable process improvement.
- Assumption and management of client projects, including the creation and ongoing maintenance of project plans with milestones and dependencies.
- Planning and coordination of all internal implementation tasks across multiple technical departments.
- Ongoing monitoring of the project status as well as proactive communication to internal and external stakeholders.
- Management of changes as well as responsible handling of escalations with a clear focus on solutions.
- Ensuring compliance with contractual requirements, processes, quality standards, and KPIs.
- Project completion including formal handover to operational units and coordination of billable services with Accounting.
- Close collaboration with Sales, Engineering, and Customer Success as a central interface with direct customer impact.
- Active participation in shaping and continuous development of processes, interfaces, as well as monitoring and reporting structures.
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Our expectations of you
Qualifications
- Good knowledge of Cloud and IT infrastructure.
- Strong communication skills, confident stakeholder management, and a professional demeanor towards clients and internal stakeholders.
- Strong organizational skills as well as a structured, independent working style and a high quality awareness.
- PM certification (IPMA, PMP, PRINCE2) is an advantage; high self-motivation and willingness to learn.
- Excellent spoken and written proficiency in German and English.
Experience
- Project management experience (especially in IT or service delivery environments) is an advantage.
- Experience with PM tools (e.g., Jira or comparable) as well as a basic technical understanding in the field of IT infrastructure or hosting is advantageous.
- Experience in change and escalation management.
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What we offer
- Anexia was raised as a family, and we intend to keep it that way in our growth strategy.
- We are happy to take responsibility, respect each other, and we know that we can achieve anything.
- We take good care of Anexia, and Anexia also takes good care of us.
- Enthusiasm, experience, and competence matter, so you can expect a fair salary and numerous benefits.
- We are more than just a workplace.
- Therefore, we offer our employees (partly depending on your position and location) many benefits: good transportation connections, flexible working hours, training and development, mentoring program, free parking, work mobile phone and laptop, snacks and drinks, company car, employee events, fun corner, and much more.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Food & Drink
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
ANEXIA Internetdienstleistungs GmbH
Klagenfurt Am Wörthersee, Graz, Wien
Anexia was founded by Alexander Windbichler in Klagenfurt, Austria in 2006. The IT service provider offers high-quality and individual solutions in the area of cloud hosting and managed hosting as well as custom software development and app development.
Description
- Company Size
- 50-249 Employees
- Founding Year
- 2006
- Company Type
- Digital Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(2 Reviews)4.0
Workingconditions
4.8Engineering
3.2Career Growth
4.0Culture
4.0
Technical Project Manager - Customer Success
- Salary
- from 58.000 € gross/yearEstimated net salary based on the gross salary in the job ad.from 40.037 € net/year
- Location
- Klagenfurt, Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
