Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Permanent employment
- Salary
- from 2.947 € gross/month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you support users on-site with IT challenges, handle incidents and service requests, and manage hardware and IT assets using ServiceNow.
Job Technologies
Your role in the team
- As an IT Support staff member, you are the local point of contact for IT issues that require physical on-site assistance.
- First-level support is provided centrally by an external IT partner (Fujitsu).
- You supplement this as "Hands & Eyes" on-site and work closely with international IT teams.
- The management of tasks is primarily handled through our central ticket and asset management system, ServiceNow.
- Handling of incidents, service requests, and hardware issues that require on-site support.
- Support in the analysis and resolution of hardware and software issues in collaboration with remote support.
- Preparation, setup, deployment, and exchange of IT workstation equipment and mobile devices (e.g., laptops, iPhones, iPads).
- Execution of standardized IMACD activities (Install, Move, Add, Change, Dispose).
- Provisioning and de-provisioning of IT equipment within the scope of onboarding, offboarding, and lifecycle processes.
- Maintenance and documentation of tickets as well as IT assets in ServiceNow.
- Management of the local IT hardware inventory, including warehouse organization and stocktaking.
- Personal on-site support for users within the framework of defined support processes.
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Our expectations of you
Qualifications
- Your IT affinity, your technical understanding, and your willingness to familiarize yourself with our processes and systems are crucial.
- IT affinity and basic understanding of computer, mobile, and workstation hardware.
- Interest in modern workplace technologies and practical enjoyment in handling IT equipment.
- Structured and reliable way of working.
- Service-oriented demeanor and enjoyment of direct user contact.
- Very good German skills as well as good English skills.
Experience
- No extensive IT professional experience is required for this position.
- Initial experience in IT support or with ticketing systems is advantageous.
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What we offer
- The salary corresponds to the respective classification according to the collective agreement for the metalworking industry and is at least EUR 2,947.89 gross per month on a full-time basis.
- Depending on qualifications and professional experience, a market-compliant overpayment is planned.
- Since the focus of the activity is on the physical support of users and IT equipment, the work is carried out entirely on-site.
- A start time of 07:00 AM is required for this position.
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Job Locations
About Your Employer
Schindler Aufzüge und Fahrtreppen GmbH
Wien
Today we move a billion people: with our elevators, escalators and moving walkways. And tomorrow even more – every day, all over the world! Pioneering and reliable: Schindler has been providing safe transportation for nearly 140 years.
Description
- Company Size
- 250+ Employees
- Founding Year
- 1874
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Construction, Real Estate, Building Services, Engineering Industry
IT Support Mitarbeiter
- Salary
- from 2.947 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.144 € net/month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
