Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 40.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the contact person for customer inquiries regarding software solutions, specifically ON!Track, analyze issues, support the field service, and closely collaborate with global support.
Job Technologies
Your role in the team
- As a Software Support Specialist, you are a key point of contact for colleagues and our customers regarding technical questions and issues related to our software solutions—particularly our device management program ON!Track.
- You work closely with our process expert and our field service colleagues, actively contributing to the improvement of the customer experience.
- Your responsibilities include, among others:
- Acceptance, analysis, and classification of customer inquiries and disturbances primarily within the scope of 2nd Level Support.
- On demand - Temporary support in 1st Level Support.
- Telephone consultation on web and app solutions as well as hardware components.
- Collaboration with 3rd-level / global support for troubleshooting.
- Support of the field service in handling complex customer issues.
- Participation in special tasks to further develop our support processes.
- Contract management in SAP and Salesforce as well as processing of Customer Care Notes (CCN).
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Our expectations of you
Education
- Commercial training with an interest in IT or a completed qualification in the IT sector is advantageous but not a requirement.
Qualifications
- Enjoyment of direct customer contact as well as solution-oriented communication.
- Technical understanding and the ability to explain complex issues clearly.
- Excellent communication skills in German and English.
Experience
- Experience in Customer Support or Customer Success Management, ideally in a software environment.
- Experience with web applications, operating systems, and browsers.
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What we offer
- The minimum salary for a full-time position for this role is EUR 40,000 gross per annum, depending on qualifications and experience.
- Additionally, you will receive a variable bonus as well as numerous benefits.
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Benefits
Work-Life-Integration
- 🏠Home Office
- 🅿️Employee Parking Space
- 🏝Extra Holidays
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🏖️Workation
Food & Drink
More net
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Hilti Austria
Wien
For 80 years, we have been developing and delivering cutting-edge products, technologies, and services to the construction industry as a Liechtenstein-based company. With 30,000 employees in 120 countries around the world, we inspire our customers every day with our solutions that offer superior value.
Description
- Company Size
- 250+ Employees
- Founding year
- 1941
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade, Construction, Real Estate, Building Services
Software Support Specialist
- Salary
- from 40.000 € Gross/YearNet salary converted from the gross salary in the job ad.from 29.597 € net/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
