Level: Experienced

Job Field: IT, Network, Support

Employment Type: Full Time

Contract Type: Permanent employment

Salary: 2.860 to 4.070€ Gross/Month

Location: Vienna

Working Model: Hybrid, Onsite

Job Summary

In this position, you will provide 1st and 2nd level support for managed services clients, manage M365 systems, conduct software rollouts, and participate in projects for migration and cloud implementation.

Job Technologies

Your role in the team

1st & 2nd Level Support / Helpdesk - remote and on-site
Support of our managed services clients (monitoring, patching, backup, tickets)
M365/Office 365 Administration (Exchange Online, Azure AD, Intune)
Windows & macOS clients including software rollouts and hardening
Active Directory (Users, Groups, GPO Basics)
Basic network activities (patching ports, simple VLAN assignments)
Endpoint Security (AV/EDR, Rights & Permissions)
Keep documentation up to date and improve it
Participation in projects (rollouts, migrations, cloud, VoIP/SIP) - occasionally also on-site implementation

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Our expectations of you

Education

Technical training in the IT sector and initial practical experience in IT operations

Qualifications

Network Basics (IP Subnetting, TCP/IP, DNS, DHCP; VLANs advantageous)
Proficient handling of standard client hardware & peripherals
German C2 and English B2
Structured working style, self-responsibility, team spirit, and clear communication
Nice to have (not mandatory):
PowerShell expertise/Automation, pfSense/UniFi experience, Virtualization (e.g., Hyper-V/VMware)

Experience

Windows Administrator & AD Fundamentals, M365 Experience Preferred
Experience with remote support solutions (e.g., Impero/Netop), VoIP/SIP fundamentals

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