Level: Experienced

Job Field: IT, Support, Project

Employment Type: Full Time

Contract Type: Permanent employment

Salary: from 53.802 € Gross/Year

Location: Vienna

Working Model: Hybrid, Onsite

Job Summary

In this role, you are the first point of contact for executives, providing top-notch technical support. You analyze requests, document issues, and collaborate closely with the team and support units to resolve complex IT requirements.

Job Technologies

Your role in the team

First point of contact for our executives: Provide our executives with top-notch on-site support and consultation on technical issues, problems, and setups.
Stay informed about technical innovations and issues within the field.
Efficient inquiry processing: Analyze and handle incoming inquiries quickly and accurately.
Document the problem statements for a structured processing.
Team collaboration and downstream support units: Work proactively with the team and downstream support units to efficiently resolve complex technical issues.
Demand Management: Process IT requirements and requests in accordance with our policies and find solutions for complex and non-standard requests.
Project Coordination: Support experts in the field with planning, coordinating, and implementing projects in the area.

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Our expectations of you

Education

Technical experience: IT-related training, experience in on-site support environment (Windows devices, Microsoft 365 applications, Apple devices).

Qualifications

Executive demeanor: professional appearance, flexibility, very high service orientation, and strong communication skills.
Soft skills: Diplomatic skills and the ability to prioritize correctly and remain calm under pressure, high independence and initiative.
Language skills: very good knowledge of German and English.