Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.800 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In the IT Service Desk, you are the first point of contact for IT inquiries, address incidents following ITIL processes, set up workplaces, and assist colleagues with technical issues.
Job Technologies
Your role in the team
- As an employee in the IT Service Desk, you are the first point of contact for our colleagues regarding IT questions and ensure smooth operation of our IT workstations with your technical expertise.
- You are the first point of contact for our employees and assist them with IT inquiries as well as technical issues - both on-site and remotely at our branches and construction sites.
- You handle incidents in a structured manner according to ITIL processes, document them in the ticket system, prioritize them, and ensure efficient escalation when necessary.
- You are responsible for creating, modifying, and deleting user accounts as well as managing access rights in Active Directory.
- They assist our employees with the installation, configuration, and troubleshooting of applications as well as with technical issues related to hardware.
- You assist in the implementation of our IT security policies, raise awareness among users about security risks, and help in handling security incidents.
- They set up PCs, laptops, printers, and mobile devices and ensure the smooth operation of IT workstations.
- They create and maintain manuals, FAQs, and internal documentation to ensure knowledge is sustainably accessible within the team.
- You communicate more complex technical issues in a structured manner to our specialists and assist in finding solutions.
- You contribute ideas to optimize our Service Desk processes and actively participate in the further development of our IT services.
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Our expectations of you
Education
- IT apprenticeship (apprenticeship, HTL, or similar).
Qualifications
- Very good knowledge of German.
- Basic knowledge of Windows operating systems, Microsoft 365, and networking technologies.
- Understanding of ITIL processes and ticketing systems (Matrix42 is an advantage).
- Knowledge of Active Directory, Exchange, and Office applications.
- High customer and service orientation.
- Good communication skills and enjoyment in dealing with people.
- Structured and solution-oriented way of working.
- Class B driver's license.
Experience
- Minimum of 2 years of end-user support experience.
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What we offer
- Secure job in a forward-looking, successful traditional company.
- Varied activity in a motivated IT team with short decision-making paths.
- Structured onboarding as well as support from experienced colleagues.
- Opportunities for professional and personal development (e.g., certifications, training).
- A versatile, interesting, and exciting role.
- Attractive workplace in the heart of Vienna.
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Job Locations
This is your employer
Pittel+Brausewetter Gesellschaft m.b.H.
Gegründet 1870, zählen wir heute zu den ältesten österreichischen Familienunternehmen in Privatbesitz. Wir realisieren Bau-Leistungen in den Bereichen Straßenbau, Tiefbau, Industriebau, Hochbau, Brückenbau, Leitungsbau, Gleisbau sowie Golfplatz- und Sportstättenbau, Revitalisierungen sowie Pflasterungen, und betreiben Baustoffrecycling sowie Produktionsanlagen für Asphalt und Beton.
Description
- Founding year
- 1870
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Construction, Real Estate, Building Services
IT Service Desk Employee
- Salary
- from 2.800 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
