Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.267 € Gross/Month
- Location
- Leonding
- Working Model
- Onsite
Job Summary
In this role, you assist customers with launching websites, handle technical inquiries in 1st and 2nd level support, and optimize internal processes, also through automation and modern tools.
Job Technologies
Your role in the team
- Support our clients in publishing their websites online, particularly by coordinating the necessary DNS entries or setting them up together with the clients.
- Analysis and handling of technical inquiries in 1st- and 2nd-level support.
- Technical support for our internal employees.
- Maintenance, administration, and further development of our Mobile Device Management environment.
- Management and support of Windows and macOS clients.
- Participation in smaller internal IT projects.
- Support in automating recurring IT tasks.
- Active participation in the optimization and further development of internal processes using modern AI tools.
- Documentation of solutions, processes, and technical information.
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Our expectations of you
Education
- Completed IT training and practical experience in IT support.
Qualifications
- Good knowledge in handling Windows clients.
- Knowledge in handling Nginx and Puppet.
- Basic knowledge of Active Directory, Microsoft Azure, and Microsoft 365, especially Exchange Online and SharePoint.
- Good basic understanding of DNS, domains, and web hosting.
- Excellent spoken and written German skills.
- Independent, structured, and solution-oriented way of working.
- Enjoyment in contact with customers and colleagues.
- Strong service orientation and good communication skills.
- Interest in automation, AI-supported workflows, and continuous process improvement.
- Knowledge of macOS, ManageEngine Endpoint Central, as well as experience with Jira and Confluence, are advantageous.
Experience
- Experience with Linux servers, particularly Debian and openSUSE.
- Experience with Mobile Device Management systems.
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What we offer
- A varied role involving customer contact and internal IT topics.
- The opportunity to contribute your own ideas and actively shape processes.
- Participation in exciting projects and automation initiatives.
- A collegial working environment with short decision-making processes.
- Space for personal and professional development.
- Salary: € 3,267.00 gross per month (38.5 hours/week), however, we offer above-market pay depending on qualifications and experience.
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Benefits
More net
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Atikon EDV & Marketing GmbH
Leonding
Since 2000, we have been giving our clients in Austria and Germany a boost with their marketing. Our 75 specialists come up with fresh ideas and develop vibrant websites, topical apps, and engaging theme videos; they also create sharp marketing concepts and practical software products for tax advisors, business consultants, and lawyers.
Description
- Founding year
- 2000
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Advertising, Marketing, PR, Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.9
Workingconditions
4.4Engineering
3.2Career Growth
4.4Culture
3.7
IT Support Staff 1st/2nd Level
- Salary
- from 3.267 € Gross/MonthNet salary converted from the gross salary in the job ad.from 2.327 € net/Month
- Location
- Leonding
- Working Model
- Onsite
- Diversity
- Open for all genders
