Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 2.780 to 2.780€ Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will handle user IT requests in 1st-level support, analyze issues and document solutions while installing IT workstations and performing maintenance tasks.
Job Technologies
Your role in the team
- Service-oriented reception, prioritization, and processing of IT user requests in 1st-level support via the ticket system (by phone, remote, and on-site).
- Analysis, troubleshooting, and documentation of hardware and software issues within the scope of 1st-level support, as well as structured escalation of more complex issues to 2nd level.
- Follow-up and documentation of open tickets to ensure transparent communication with users and the IT team.
- Installation, configuration, and commissioning of IT workstations and end devices (PCs, notebooks, smartphones, printers, telephones) according to defined standards.
- Participation in the deployment of updates and maintenance work in the client area (e.g., via centralized distribution tools).
- Participation in IT inventory and license management as well as structured maintenance of the associated administrative documents.
- Communication and coordination with external service providers (e.g., for disruptions, orders, maintenance) as well as with internal departments.
- Creation and updating of simple user manuals as well as maintenance of existing IT documentation.
- Support of the IT department in daily organizational and administrative tasks (e.g., correspondence, scheduling, management of contracts, invoices, and personnel documents in the IT sector).
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Our expectations of you
Education
- Completed IT education (apprenticeship, technical school, HTL, IT college) or a comparable qualification; initial experience in IT support is an advantage.
Qualifications
- Very good knowledge of client operating systems (Windows 11; MacOS is an advantage) as well as a basic understanding of Windows server environments and Active Directory (M365 is an advantage).
- Proficient in the use of standard Microsoft 365 applications (Outlook, Teams, Office).
- Basic understanding of scripting (e.g., PowerShell) and IT security fundamentals is advantageous.
- Willingness to ongoing training and certification (e.g., ITIL, Microsoft).
- Basic knowledge of office management or accounting is an advantage.
- Good German and English skills, both written and spoken.
- Friendly, service-oriented demeanor as well as high team and communication skills - by phone, remotely, and on-site.
- Strong ability to perform structured error analysis and troubleshooting.
Experience
- Basic knowledge of network fundamentals (TCP/IP, DNS, DHCP) as well as experience with ticketing systems is desirable.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
KHM-Museumsverband
As the largest museum group and research institution for art history in Austria, our mission is to expand and preserve our collections, as well as to document, research, and communicate their importance to the public.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Science, Research
IT support employees
- Salary
- 2.780 to 2.780€ Gross/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
