Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 42.000 € Gross/Year
- Location
- Gössendorf
- Working Model
- Onsite
Job Summary
In this role you act as first point of contact for users, log and prioritize service requests, diagnose and resolve incidents, monitor systems proactively, escalate complex cases and support rollouts.
Job Technologies
Your role in the team
- IT user support: First point of contact for users with technical issues.
- Manage service requests: You capture, prioritize, and forward requests efficiently.
- IMPORTANT RULES: - Maintain the original formatting and structure - Translate technical terms correctly (e.g., 'Frontend', 'Backend', 'DevOps', 'Scrum Master') - Use industry-standard terminology for HR and tech - Maintain the tone (formal/informal, you) - Translate only the text, do not add explanations - Preserve the bullet structure - Technical terms that are internationally used may remain untranslated - Ensure correct grammar and natural language flow Text to be translated: Troubleshoot incidents: They analyze and resolve IT incidents independently within the scope of defined services.
- Collaboration with expert teams: They escalate complex cases in a targeted manner.
- System Monitoring: You proactively monitor the IT infrastructure (hardware and software).
- Project involvement: You actively contribute to IT projects such as rollouts or system implementations.
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Our expectations of you
Education
- Completed IT education (HTL, university degree, apprenticeship with a focus on IT).
Qualifications
- In-depth knowledge of computer architecture and Windows operating systems.
- Fundamental understanding of network protocols and structures (ISO/OSI, TCP/IP, Ethernet).
- Foundational knowledge in IT service management (e.g., ITIL processes: Incident, Change).
- Good command of English, both spoken and written.
- Strong communication skills and customer service orientation.
- Structured, solution-oriented way of working with analytical thinking ability.
Experience
- Experience in IT support is required.
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Benefits
Work-Life-Integration
Job Locations
Topics that you deal with on the job
This is your employer
Sattler Gruppe
Thondorf
The SATTLER Group is a successful family-owned company with its headquarters in Austria. The SATTLER Group is the world leader in the production of specialized textiles for outdoor use, as well as in planning and realizing membrane constructions.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Industry, Production
IT Support Engineer
- Salary
- from 42.000 € Gross/Year
- Location
- Gössendorf
- Working Model
- Onsite
