Logo AXESS AG

Technical Support Engineer - 1st Level

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AXESS AG

Job

  • Level
    Experienced
  • Location
    Anif
  • Working Model
    Hybrid, Onsite
  • Job Field
    IT, Support
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Salary
    from 38.183 € gross/year

Job Summary

In this role, you will be the first technical contact for our customers, handling their support requests, conducting diagnostics, and documenting solutions in our ticketing system.

Your role in the team

  • As a 1st Level Support employee, you are the first point of contact for our customers regarding technical questions and issues. With your solution-oriented and service-focused approach, you ensure quick assistance and a positive customer experience.
  • You serve clients in the DACH region as well as international clients worldwide, working closely with our internal departments.
  • You are the primary technical contact for our clients regarding questions and issues related to our systems and solutions,
  • You receive support requests, analyze and classify them, and ensure a structured processing,
  • You perform initial technical diagnostics and error analyses remotely and independently develop solutions within the scope of 1st Level Support,
  • You document the processing and relevant insights completely in our ticket system,
  • For more complex technical issues, you will escalate the cases in a structured manner to our 2nd Level Support,
  • You work closely with the 2nd Level Support and our Project Management Team at the HQ in Salzburg,
  • You support our clients in ensuring reliable operation of their AXESS systems,
  • Through your work, you contribute to ensuring that our solutions operate reliably in ski resorts, stadiums, exhibition centers, and amusement parks worldwide.

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Our expectations of you

Education

  • Completed technical training (apprenticeship, HTL) or relevant professional experience in the IT sector,

Qualifications

  • Excellent communication skills and the ability to convey technical concepts clearly,
  • Flexibility and willingness to work occasional weekends,
  • Team player - at national and international level,
  • Good spoken and written English skills.

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What we offer

  • Collegial, appreciative team with an open corporate culture
  • Flexible working hours and home-office options by arrangement
  • Design and responsibility scope that allows you to grow with Axess
  • Individual training and development programs to promote your career
  • Free drinks, a variety of fruit options & meal allowances
  • Free parking for cars and bicycles
  • Good accessibility by public transport
  • Axess Team Events - for a Strong Team Spirit
  • Attractive corporate discounts
  • Health promotion (e.g., yoga)
  • For legal reasons, we are obliged to point out that the collective agreement minimum salary for this position is EUR 38,183.60 gross per year based on full-time employment.
  • However, we offer a very attractive and performance-based salary that depends on your qualifications and professional experience. This is significantly above the collective agreement for employees in the metal industry.

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Benefits

Health, Fitness & Fun

Work-Life-Integration

Food & Drink

Higher Take-Home Pay

Job Locations

Map of company locations© OpenMapTiles, © OpenStreetMap contributors

  • Location Anif

    5081 Salzburg

    Austria

About Your Employer

AXESS AG

AXESS AG

Anif, Bjelovar, Innsbruck

Axess AG is a globally active company and one of the leading manufacturers in the ticketing and access management industry. Axess has customers in over 50 countries, making it the partner of choice for public access to sports, leisuretime activities, culture, and transportation.

Description

  • Company Size
    250+ Employees
  • Founding Year
    1998
  • Language
    German, English
  • Company Type
    Established Company
  • Working Model
    Full Remote, Hybrid, Onsite
  • Industry
    Sports, Leisure, Electronics, Automatization, Internet, IT, Telecommunication, Hotel and Restaurant Industry, Tourism

Employer reviews

by devworkplaces.com

Total

(3 Reviews)
4.1

  • Engineering

    4.1

  • Workingconditions

    4.0

  • Career Growth

    4.0

  • Culture

    4.5
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Logo AXESS AG

Technical Support Engineer - 1st Level

AXESS AG
Salary
from 38.183 € gross/yearEstimated net salary based on the gross salary in the job ad.from 28.502 € net/year
Location
Anif
Working Model
Hybrid, Onsite
Diversity
Open for all genders

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