Job
- Level
- Experienced
- Location
- Lavamünd
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Network, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Temporary employment
- Salary
- from 74.137 € gross/month
Job Summary
In this role, you will handle trouble calls, gather missing information, manage Microsoft 365 environments, document all processes in the ticketing tool, and be responsible for on-site visits as needed.
Job Technologies
Your role in the team
- You receive disturbance reports or inquiries as a single point of contact and resolve them.
- You close information gaps by actively obtaining missing information from the customer.
- You handle Office and Windows Client topics for our clients.
- You manage multiple Microsoft 365 environments (Cloud).
- Documenting processes and solutions in the ticketing tool.
- You are looking forward to on-site assignments at our clients' locations.
- You escalate cases to the other ICT teams.
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Our expectations of you
Qualifications
- You are an EFZ computer scientist or have further training in computer science.
- You have very good knowledge of products in Microsoft Office, M365/Azure, and Windows Clients.
- Your knowledge in hardware, peripherals, and networks is an advantage.
- You are a team player with a pronounced can-do attitude and a methodical approach.
- You are friendly, natural, and customer-oriented.
- You enjoy communicating via phone.
- Your communication in German is perfect; English is desirable.
- You possess a Category B driving license.
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What we offer
- Varied tasks with opportunities for creativity and room for initiative.
- An encouraging environment where ideas and suggestions are welcome.
- Appreciative, family-like, and motivated ICT department with a lived DU culture.
- Flexible working hours and the possibility of remote work.
- Attractive employee benefits.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Dplan Ag
dplan AG is an IT service provider based in Solothurn, operating throughout Switzerland. The company supports SMEs and large clients in planning, implementing, and maintaining their IT infrastructure, offering comprehensive services in IT support, cloud management, and cybersecurity.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Supporter
- Salary
- from 74.137 € gross/monthEstimated net salary based on the gross salary in the job ad.from 37.846 € net/month
- Location
- Lavamünd
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
