Level: Experienced

Job Field: IT, Support

Employment Type: Full Time

Contract Type: Permanent employment

Location: Vienna

Working Model: Onsite

Job Summary

In this role, you assist internal customers with IT inquiries, handle service requests, identify faults, create manuals and knowledge articles, configure laptops, and contribute to internal IT projects.

Job Technologies

Your role in the team

Support your internal clients with IT questions and technical issues
Receiving and processing service requests via phone, ticket, or in person
Identification of disturbances as well as independent troubleshooting or escalation to 2nd-Level Support
Creation and maintenance of instructions and knowledge articles for your internal clients.
Setting up and configuring laptops as well as setting up workstations
Replacement and commissioning of defective devices
Participation in internal IT projects and contribution of improvement suggestions to optimize our processes.

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Our expectations of you

Qualifications

Strong service orientation and helpfulness
Understanding and clear communication - even in stressful situations
Structured and solution-oriented working style
Openness to new technologies and enthusiasm for continuous learning
Team spirit and enthusiasm for collaborating with your internal clients and colleagues

Experience

Very good technical understanding and experience with Microsoft products (e.g., Windows, M365, Active Directory)

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What we offer

Influenced by a family-oriented environment as well as various company events.
Individual, job-specific training and development program
Diverse development opportunities at Austria's largest tourism group
We find a working time model that suits us both.
Attractive travel discounts & benefits at our hotels and other group establishments as well as perks from corplife.at
Health care, occupational medical services, corporate fitness plans, bike leasing & co.
Modern office spaces with excellent access to public transportation