Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.471 € Gross/Month
- Location
- Gemeinde Ludesch
- Working Model
- Onsite
Job Summary
In this role, you ensure the smooth operation of our IT services, initiate projects for infrastructure enhancement, and optimize IT processes to ensure operational efficiency and security standards are met.
Job Technologies
Your role in the team
- You ensure the availability and continuous operation of our IT services.
- Based on business requirements as well as production IT strategies and standards, you initiate and lead IT projects to ensure a robust infrastructure that supports business processes.
- As the "face of IT" for our production, you build strong partnerships with business stakeholders and operations teams, ensuring that our IT services are not only reliable but also enhance corporate performance.
- By driving initiatives forward and aligning IT services with business strategies and compliance standards, you create a reliable IT service landscape for operations.
- As an IT Operations Manager, you ensure the seamless availability and efficient lifecycle management of all IT services at the production site.
- This includes monitoring the entire IT infrastructure lifecycle – from local networks and server infrastructure to workplace services and specialized client systems.
- You lead the implementation of comprehensive IT security measures in collaboration with the IT department and the Global Security Teams to proactively address vulnerabilities and ensure compliance with established security policies.
- By monitoring and managing daily IT operations based on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), you ensure exceptional service quality and uninterrupted business operations.
- You are the central interface between the local business operations, IT service managers, IT operations partners, and colleagues from the IT department.
- Through seamless communication and close collaboration, you ensure that IT services are fully aligned with business needs and act as a trusted partner to deliver the best solutions for operational success.
- In this role, you will lead strategic IT projects according to Red Bull's project management methodology.
- Your focus is on maintaining and developing the production-critical IT infrastructure and providing tailored solutions based on business needs – always in compliance with Red Bull's global standards for project management (PM), IT Service Management (ITSM), and documentation.
- With your expertise, you ensure continuous operational improvements, system optimizations, and long-term innovations.
- You maintain relationships with external IT partners and ensure that daily support activities run smoothly, while all operational processes and Service Level Agreements are adhered to.
- Additionally, you oversee service sourcing, hosting, and housing activities, ensuring strict compliance with Red Bull's top-tier standards and policies.
- Your responsibilities include continuously identifying improvement potentials in IT processes and ensuring that these align with Red Bull's latest IT Service Management (ITSM) standards.
- By utilizing global and cross-departmental IT services, you enhance the efficiency of the local IT operations and implement innovative solutions that meet the evolving demands of the production site.
- You will take the lead in building local expertise in the field of Artificial Intelligence (AI) and explore new opportunities to enhance operational efficiency.
- Additionally, you ensure that all AI-related initiatives comply with Red Bull's global AI policies and standards to enable seamless integration of AI-based solutions into the production environment.
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Our expectations of you
Qualifications
- Proven expertise in IT Service Management (ITSM), ensuring operational excellence through incident, change, and asset management.
- Solid knowledge of IT infrastructure: networks, virtualization systems, and workplace services.
- Strong project management and problem-solving skills, with the ability to drive small to medium-sized IT projects, prioritize business needs, and adapt IT standards.
- A natural team player with excellent stakeholder management and communication skills in German and English, to serve as a trusted face of IT and as a go-to expert.
- Analytical thinking with a focus on continuous improvement, utilizing KPIs and monitoring tools for performance optimization.
- Familiarity with AI applications in production environments is an advantage.
- Travel willingness 0-10%.
Experience
- Strong expertise in IT/OT security principles, with experience in vulnerability mitigation and ensuring compliance.
- Practical experience in managing IT operations in production environments, ensuring stability and service availability.
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Job Locations
Topics that you deal with on the job
This is your employer
Red Bull Media House GmbH
Elsbethen, Fuschl Am See, Wals-Siezenheim , Wien
Red Bull Media House is an award-winning, globally distributed multi-platform media company on a mission to inspire with ‘beyond the ordinary’ stories - both direct-to-consumer and through partnerships.
Description
- Company Size
- 250+ Employees
- Founding year
- 2007
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Media, Publishing
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.3
Workingconditions
4.0Culture
3.5Career Growth
3.0Engineering
3.0
IT Operations Manager
- Salary
- from 2.471 € Gross/Month
- Location
- Gemeinde Ludesch
- Working Model
- Onsite
- Diversity
- Open for all genders
