Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 65.000 to 85.000€ Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will take operational and strategic responsibility for Managed IT Services, ensure SLA compliance, and optimize service quality through proactive incident and change management.
Job Technologies
Your role in the team
- Operational and strategic responsibility for existing Managed IT Services.
- Ensuring compliance with and monitoring of Service Level Agreements (SLAs).
- Proactive incident, problem, and change management according to ITIL standards.
- Analysis and interpretation of SLA contracts to optimize service quality.
- Close coordination with clients to manage expectations and find solutions in case of escalations.
- Coordination of internal experts for the implementation and improvement of services.
- Regular reporting on performance, KPIs, and service improvement measures.
- Active participation in the further development of our service portfolio based on customer and market needs.
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Our expectations of you
Qualifications
- High resilience in dealing with demanding customers and in escalation situations.
- Very good knowledge in reading, interpreting, and implementing SLA agreements.
- Strong social and communication skills at all hierarchical levels.
- Very good ITIL knowledge - ideally ITIL Expert certification.
- Proficient in handling ITSM tools, KPI analyses, and service reports.
- Structured, solution-oriented, and committed way of working.
- Fluent in German, both spoken and written.
Experience
- Several years of experience in IT service management or a comparable position.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Location Vienna
Austria
This is your employer
iTEC Informationssysteme AG
iTEC Informationssysteme AG is a renowned company in the field of personnel services, specializing in the placement of IT professionals. With years of experience, it offers efficient solutions for its clients' staffing needs.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT service manager
- Salary
- 65.000 to 85.000€ Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
