Job
- Level
- Senior
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.250 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze and resolve complex IT issues in 2nd level support, assist with migrations and server installations, and document solutions to secure knowledge within the team.
Job Technologies
Your role in the team
As a Senior Support Engineer, you are the technical escalation point for our customers.
You work closely with our System Engineers and ensure that solutions are not only planned but also operated stably.
- 2nd Level Expertise: You analyze and resolve complex issues (Windows Server, M365, Azure, Veeam) that the 1st Level cannot handle further.
- Hands-on implementation: You actively support migrations, server installations, and rollouts (remote & onsite).
- The hybrid factor: You enjoy the mix. Days in the office/home office for focused error analysis alternate with deployments at the customer site (Vienna/region) to exchange hardware or set up infrastructure.
- Quality over quantity: You keep our customer documentation tidy so that knowledge remains within the team and not just in your head.
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Our expectations of you
Qualifications
We are not looking for certificate collectors without practical experience, but rather for doers.
- Your attitude: You are a "Finisher". When you take on a ticket, you don't give up until the cause has been identified and resolved.
- Language & Mobility: Excellent German (for direct customer contact), technical English, and a Class B driver's license are required.
Experience
- Your experience: You have at least 3 years of professional experience in IT support (2nd level) or in system administration - ideally at an IT service provider / MSP.
- Your tech stack: You are well-versed in the Microsoft ecosystem (Windows Server, Active Directory, Entra ID/MS365) and have experience with virtualization (Hyper-V/VMware) and backup solutions (Veeam).
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
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Job Locations
This is your employer
schrittmacher Netzwerkconsulting GmbH
Wien
schritt]macher has been providing IT services since 1996, with a focus on planning, implementing, and maintaining IT landscapes. They use the latest leading-edge technologies that meet the high performance, scalability, and maintainability requirements while still being cost-effective.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Senior Support Engineer
- Salary
- from 3.250 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
