Job
- Level
- Senior
- Job Field
- BI
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 6.260 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will analyze and document business requirements, optimize ERP processes in HR and Finance, and lead the configuration and testing of new modules and functionalities.
Job Technologies
Your role in the team
- As Senior ERP Applications Assistant, you will be a member of the ICTS Functional Support Unit (FSU), which is responsible for delivering enterprise resource planning (ERP) applications and services to all OSCE personnel in all field missions and institutions.
- You will report to the Chief ICT, Functional Support, with the Deputy Director, Head of ICTS, serving as the second-level supervisor.
- Analyzing and documenting business requirements and translating them into ERP functional and technical specifications across the domains of HR, Finance (including Payables, Receivables, Cash Management, General Ledger, and Projects/Grants Accounting), and Materials Management.
- Documenting and optimizing end-to-end business processes within the ERP ecosystem, ensuring alignment with best practices and regulatory frameworks.
- Leading the configuration, testing, and deployment of ERP enhancements and new modules, ensuring quality and alignment with stakeholder expectations.
- Coordinating patch management, upgrades, and data migrations with technical teams, minimizing system disruption.
- Delivering second- and third-level functional support, troubleshooting complex ERP issues, and acting as liaison with vendor support teams.
- Designing and conducting targeted training sessions and user enablement initiatives to improve ERP adoption and self-sufficiency.
- Recommending emerging ERP features, automation tools (e.g., RPA), and analytics enhancements to improve operational efficiency.
- Ensuring ERP practices align with organizational policies, data governance standards, and audit requirements.
- Performing other related duties as required.
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Our expectations of you
Education
- Abgeschlossene Sekundarschulbildung, ergänzt durch eine spezielle Ausbildung oder ein formales Studium der Informatik.
- A first-level university degree in the area of Finance, Materials Management/Supply Chain, HR or Computer Science is desirable.
- A minimum of seven (7) years of progressive experience in ERP functional analysis, configuration, and implementation, using Oracle E-Business Suite (R12) and/or Oracle Fusion Cloud Applications; a university degree in a relevant field may be considered as a substitute for up to two years of working experience only to determine eligibility.
Qualifications
- Relevant certifications (e.g., PRINCE2, Oracle Certified Professional, Oracle Cloud HCM, Agile/Scrum, ITIL) are desirable.
- Strong analytical and problem-solving skills with proven ability to assess complex ERP issues and coordinate resolutions involving vendors and cross-functional teams.
- Proficiency in developing reports using Oracle BI Publisher or equivalent reporting tools, and familiarity with SQL/PLSQL for data validation and analysis.
- Working knowledge of change management, patch testing, and production deployment processes in ERP environments.
- Vertrautheit mit Projektmanagement-Methoden (z. B. PRINCE2, Agile) und Tools wie JIRA, Confluence oder ServiceNow.
- Vertrautheit mit den International Public Sector Accounting Standards (IPSAS) und Konfiguration von IPSAS-konformen Hauptbüchern in Oracle EBS, einschließlich Integration des Subledger Accounting (SLA) mit dem Hauptbuch.
- Excellent oral and written communication skills in English.
- Strong interpersonal and communication skills; ability to explain technical concepts to non-technical stakeholders and influence process owners.
- Ability to work independently in a fast-paced, multicultural environment.
Experience
- Experience in business process integration and optimization across core ERP Oracle E-Business Suite (R12) and/or Oracle Fusion Cloud Applications modules such as Finance (e.g., Payables, Receivables, Cash Management, General Ledger, Subledger Accounting, Projects/Grants Accounting), HR, Payroll, Procurement, or Budgeting.
- Hands-on experience in developing ERP functional specifications, conducting user acceptance testing (UAT), and leading solution rollout activities.
- Experience in second/third-level ERP user support, documentation of knowledge base/FAQs, and training delivery to end-users at various proficiency levels.
- Experience with cloud-based ERP solutions, Robotic Process Automation (RPA) tools, and low-code/no-code platforms (e.g., Oracle APEX, Oracle HCM Cloud) is highly desirable.
- Experience in international or public sector settings is desirable.
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What we offer
- Monthly remuneration, subject to social security deduction, is around EUR 6,260 (12 times a year) depending on family status.
- OSCE salaries are exempt from taxation in Austria.
- Social benefits will include possibility of participation in the Cigna medical insurance scheme and the OSCE Provident Fund.
- Appointments are normally made at Step 1 of the applicable OSCE salary scale.
- In exceptional cases, an initial appointment at up to Step 3 may be considered.
- This depends on factors such as relevant experience exceeding minimum requirements or higher previous remuneration.
- Any such request by a candidate must be reviewed and approved by the OSCE before the appointment.
- The OSCE retains the discretion to re-advertise/re-post the vacancy, to cancel the recruitment, to offer an appointment at a lower grade or to offer an appointment with a modified job description or for a different duration.
- Only those candidates who are selected to participate in the subsequent stages of recruitment will be contacted.
- Candidates interviewed and found suitable in the recruitment process for this vacancy notice will be placed on a roster of suitable candidates (valid for three years) for fixed-term posts, should a suitable opportunity arise.
- The placement on a roster does not guarantee a future appointment or assignment.
- Please note that vacancies in the OSCE are open for competition only amongst nationals of participating States.
- The OSCE is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all religious, ethnic, and social backgrounds to apply to become a part of the Organization.
- Candidates should be aware that OSCE officials shall conduct themselves at all times in a manner befitting the status of an international civil servant.
- This includes avoiding any action which may adversely reflect on the integrity, independence and impartiality of their position and function as officials of the OSCE.
- The OSCE is committed to applying the highest ethical standards in carrying out its mandate.
- Please note that for this position the OSCE does not reimburse expenses such as travel in connection with interviews, tests, visas and relocation.
- Please be aware that OSCE appointments are subject to medical clearance.
- The mandatory retirement age at the OSCE is 65 years for contracted positions at the general service, professional and director level.
- The Organization shall apply an age limit of 62 years at the time of appointment as the incumbent selected is normally expected to carry out the contractual obligation of two years.
- Please be aware that the OSCE does not request payment at any stage of the application and review process.
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Topics that you deal with on the job
Job Locations
This is your employer
OSCE
Wien
The OSCE – the Organization for Security and Cooperation in Europe – is the world’s largest regional security organization, with 57 member states in North America, Europe, and Asia. The OSCE works to promote stability, peace, and democracy for more than a billion people through political dialogue based on shared values and practical cooperation.
Description
- Founding year
- 1991
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
Senior ERP Applications Assistant
- Salary
- from 6.260 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
- English Only
- English only required
