Job
- Level
- Senior
- Job Field
- IT, Support, Test/QA
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 63.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will become an expert in the Sentry product, assist customers with technical inquiries, troubleshoot bugs, contribute to documentation, and provide real-time support through various channels.
Job Technologies
Your role in the team
- Become a Sentry product expert.
- Answer inbound Support requests about Sentry's product and usage of our SDK's.
- Contribute to our community and social support channels.
- Triage, reproduce, and report product bugs as well as monitor escalations to engineering.
- Manage and curate customer feedback in our open source repos.
- Contribute to team-wide goals and initiatives and support knowledge base documentation, internal guides, and demos.
- Providing real-time support to customer via chat, email, and video calls during business hours.
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage.
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Our expectations of you
Qualifications
- Proficiency with Python and/or JavaScript, plus other dynamic languages (e.g., Ruby, PHP).
- Exposure to strongly typed or compiled languages (e.g., Java, C#, C++), with understanding of systems-level concepts such as concurrency and memory management.
- Strong understanding of modern software development practices and tools (e.g. CI/CD, API's, microservices, front-end vs. back-end development, observability, debugging, performance monitoring).
- Excellent written and oral communication skills.
Experience
- 8+ years of experience in technical customer support or similar roles in software/SaaS, with direct responsibility for troubleshooting, product guidance, and ensuring customer success.
- Experience with modern frameworks (e.g., Django, Flask, Node.js, React).
- Demonstrated coding experience through internships, personal projects (GitHub), or coding competitions.
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Benefits
Work-Life-Integration
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Job Locations
Topics that you deal with on the job
This is your employer
Sentry (Functional Software GmbH)
Wien
Open-source error tracking provides developers with the ability to monitor and fix crashes in real time, boosting efficiency and improving user experience. Continuous iteration enables you to improve your product at a faster pace.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Senior Technical Support Engineer
- Salary
- from 63.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
