Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 35.658 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will analyze and process technical requests related to Tricentis Tosca, prioritize and escalate cases, and assist in improving documentation. You will communicate with customers through various channels.
Job Technologies
Your role in the team
- The Technical Support Specialist will be responsible for providing technical support for our Tricentis catalog with a concentration on our Tricentis Tosca product.
- Technical analysis and processing of requests from all customer segments.
- Responding to issues, requests, and inquiries via self-service cases, live chat, phone, and video.
- Identify & organise cases according to priority and escalate cases to engineers when necessary.
- Make suggestions and help improve internal documentation and knowledge-based content.
- Collaborate with customers to deliver a superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- English and German fluency are mandatory for this role.
- Strong analytical, organizational, written, and verbal communication skills.
- Broad spectrum of basic technical knowledge in the areas of databases, programming, and network technology.
- Ability to easily familiarize yourself with complex software applications.
- Knowledge of SAP applications usage and SAP business processes is a plus.
- Approach problems in an analytical and solution-oriented manner.
- Proven track record in a strong customer facing support role.
Experience
- 5+ years’ experience in SaaS and On-Prem support.
- Previous experience with QA/automation testing tools is a plus, but not required.
This text has been machine translated. Show original
What we offer
- Hybrid office setup (3 days per week in the office).
- Flexible working hours.
- Professional & personal development.
- Public transport ticket (Wiener Linien card).
- We are under a legal obligation in Austria to indicate the minimum salary, which is 35,658 EUR gross per year for this position, according to the IT collective agreement.
- Our attractive compensation packages follow current market salaries and can therefore be significantly above the indicated minimum salary.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
- ⚽️Tabletop Soccer, etc.
- 🧠Mental Health Care
- 🚲Bicycle Parking Space
- 👩⚕️Company Doctor
- 🙂Health Care Benefits
- 🎳Team Events
More net
- 💻Company Notebook for Private Use
- 🛍Employee Discount
- 📱Company Phone for Private Use
- 💵Bonus Payments
- 🚎Public Transport Allowance
Work-Life-Integration
- 😇Time for External Voluntary Work
- 🕺No Dresscode
- 🏠Home Office
- 🚌Excellent Traffic Connections
- ⏰Flexible Working Hours
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Tricentis GmbH
Wien
Tricentis is the global leader in enterprise continuous testing, widely credited for reinventing software testing for DevOps, cloud, and enterprise applications. The Tricentis AI-powered, continuous testing platform provides a new and fundamentally different way to perform software testing.
Description
- Company Size
- 250+ Employees
- Founding year
- 2007
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.2
Career Growth
3.3Culture
2.8Engineering
3.3Workingconditions
3.3
Technical Support Specialist
- Salary
- from 35.658 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
