Job
- Level
- Experienced
- Job Field
- Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 46.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will take ownership of the customer onboarding process, optimizing workflows and closely coordinating between Customer Success, Sales, Data Management, and Engineering.
Your role in the team
- Take end-to-end ownership of the onboarding process, ensuring a smooth path for new customers from signup to full product adoption.
- Act as the connective bridge between Customer Success Operations, Sales, Data Management, and Engineering, aligning priorities across teams without formal reporting authority over them.
- Manage dependencies across engineering domains — including integrations, resilience, and supply chain data — to keep onboarding workstreams unblocked and moving.
- Develop a deep understanding of customer needs and how the onboarding journey connects to Prewave's broader product ecosystem.
- Prioritize internal process improvement and dependency management, working closely with key engineering contacts to remove friction from the onboarding experience.
- Operate within our Shape Up framework (6 weeks of building, 2 weeks of cool-down/planning), shaping and scoping onboarding-related work each cycle.
- Collaborate with design and cross-functional stakeholders to continuously refine onboarding workflows as the company scales.
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Our expectations of you
Qualifications
- Strong stakeholder management skills, with a proven ability to align cross-functional teams (Customer Success, Data, Engineering) around shared priorities.
- Demonstrated ownership mentality — comfortable driving end-to-end outcomes without direct authority over the teams you depend on.
- Solid understanding of dependency management within complex, multi-team processes.
- Openness and enthusiasm toward using AI tools (e.g., Cursor, Gemini, OpenAI-based tools) to support analytical workflows — curiosity over skepticism.
- Based in or willing to work from Vienna, with in-office presence expected two days per week on average.
- Familiarity with onboarding, activation, or customer success workflows specifically.
- Exposure to supply chain risk, data management, or B2B SaaS environments.
- Comfort operating in ambiguous, less-technical PM contexts where influence and alignment matter more than direct execution.
Experience
- 5+ years of experience in Product Management, ideally with a focus on internal tooling, operations, or process-driven products rather than purely technical/feature development.
- Nice to have: Experience working within or adjacent to Shape Up or similar iterative/cycle-based product methodologies.
- Experience working with integrations or resilience-related engineering teams.
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What we offer
- Minimum EUR 46,000 gross annually based on the collective agreement, the actual compensation being tailored to your qualifications, experience, and the role.
- Flexible hours and hybrid working.
- Your birthday off.
- MyClubs partnership.
- Mental health support.
- Regular health check-ups and initiatives.
- Company-wide training.
- Fun team events.
- Device of choice.
- Work from anywhere - up to 8 weeks a year.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Topics that you deal with on the job
Job Locations
This is your employer
Prewave
Wien
At Prewave, we are building a global supply chain intelligence platform that uses AI to analyze social and news media in over 50 languages. Our technology can detect and predict risks to disruptions or sustainability, so that companies can make more transparent, resilient and sustainable supply chains for the future.
Description
- Company Size
- 1-49 Employees
- Founding year
- 2017
- Language
- German, English
- Company Type
- Startup
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication, Science, Research
Product Manager
- Salary
- from 46.000 € Gross/YearNet salary converted from the gross salary in the job ad.from 33.215 € net/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- English Only
- English only required
