Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.473 € Gross/Month
- Location
- Eggelsberg
- Working Model
- Onsite
Job Summary
In this position, you support users with technical inquiries, perform troubleshooting, install and configure hardware and software, and actively participate in IT projects.
Job Technologies
Your role in the team
In this position, you will provide support services for the local infrastructure at our end customer and impress the clients every day with your competent, professional, and friendly manner.
Your additional responsibilities include:
- You assist users with technical inquiries and issues, and bring smiles to their faces through your creative problem-solving.
- Troubleshooting and resolving technical issues of all kinds (Level 2), especially in the areas of hardware and software problems, system and network issues, operating systems, Office programs, Active Directory, meeting room support, etc.
- You will take over support, hardware/software installation, and network configuration, actively participating in IT projects (rollouts, site visits, migrations, hands & eyes support).
- Through your solution-oriented and structured working approach, you can meet the Service Level Agreements (SLAs) and ensure a smile on the customer's face.
- Analysis, reporting, documentation, as well as troubleshooting of tickets.
- You are co-responsible for managing IT equipment (Asset Management).
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Our expectations of you
Education
- Career changers with 2 to 4 years of professional experience in IT or completed IT-specific training (apprenticeship, HTL, university/college).
Qualifications
- Versatile skills in hardware and software.
- Good communication skills in German and English (with an IT focus).
- Class B driver's license.
- Friendly, understanding, and well-groomed appearance.
Experience
- Experience with monitoring, ticketing tools, networks (setup, TCP/IP, DNS, DHCP, VPN, ROP), anti-spyware/anti-virus software, MS Office, Windows, Intune, as well as iOS and Android.
- Experience with Snow/ServiceNow is an advantage.
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Benefits
More net
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Location Eggelsberg
5142 Oberösterreich
Austria
This is your employer
Hemmersbach
Salzburg
At Hemmersbach, we are experts in providing cross-country infrastructure services to the IT industry. With 34 offices and the Hemmersbach Authorized Partner (HAP) Network, we offer our services worldwide in over 190 countries.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Onsite IT support 2nd level
- Salary
- from 2.473 € Gross/Month
- Location
- Eggelsberg
- Working Model
- Onsite
