Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.802 € Gross/Month
- Location
- Innsbruck
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle requests in First Level Support, install and configure hardware and software, assist users with Microsoft Office, and document error messages.
Job Technologies
Your role in the team
- They handle inquiries via email, phone, and the ticket system independently and in a solution-oriented manner.
- They analyze, document, and process error messages within the scope of First Level Support.
- You escalate more complex cases to the Second Level Support or external software partners and follow up on their processing.
- They support the users of the Diocese of Innsbruck in their daily use of the deployed hardware and software products, especially with Microsoft Office applications.
- You are responsible for the installation, configuration, and maintenance of the deployed hardware and software solutions.
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Our expectations of you
Education
- You have successfully completed a degree in Computer Science (IT Fachschule/HTL, IT apprenticeship) or a comparable qualification.
Qualifications
- You possess very good knowledge of hardware, operating systems, and common standard software, especially in the MS environment (office software, Azure, hybrid cloud).
- A strong sense of quality and a willingness to learn characterize you.
- They have the ability to work both in a team-oriented manner and independently.
- You approach your tasks with an analytical and solution-oriented working style.
- Your strong communication skills and service orientation complete your profile.
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What we offer
- A comprehensive and interesting task with many opportunities for creativity.
- A stable working environment within an experienced IT team.
- We are committed to diversity and equal opportunities in the workplace and place great importance on a respectful working environment.
- We offer flexible working hours (flexitime model with core hours) and the possibility of teleworking.
- The activity does not involve weekend shifts or on-call duty.
- We actively support the desire for further education and supervision in the Diocese of Innsbruck.
- A comprehensive onboarding to the diocesan IT programs and support during the induction phase is selbstverständlich for us.
- The salary corresponds to the collective agreement of the Diocese of Innsbruck and is at least € 2,802 gross per month (A/IV/1) for 39 hours per week.
- Any allowances and a higher classification based on relevant experience may also be considered in addition, according to the collective agreement.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Diözese Innsbruck
The Diocese of Innsbruck is an Austrian diocese of the ecclesiastical province of Salzburg. It covers the western and central parts of North Tyrol as well as East Tyrol. As an important employer, the Diocese of Innsbruck employs about 700 women and men in a wide variety of professional fields.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- NGO, NPO, Associations, Healthcare, Social Sector
IT Technician Support
- Salary
- from 2.802 € Gross/Month
- Location
- Innsbruck
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
