Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.715 € Gross/Month
- Location
- Lambach
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you provide international customers with 1st level support for our autonomous robots, analyze technical inquiries and issues, and perform software installations and updates.
Your role in the team
- You support our international clients in 1st level support - in writing and by phone.
- You assist with technical questions related to our autonomous mobile robots.
- You analyze errors (hardware, software, sensor technology, network) and find suitable solutions.
- You install, configure, and update our software (remotely).
- You work closely with our hardware, software, and assembly teams.
- You take on standby duty in 24/7 support.
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Our expectations of you
Education
- Technical education (e.g., HTL, apprenticeship) in mechatronics, electrical engineering, IT, robotics, or automation.
Qualifications
- Good technical understanding of systems, software, and networks.
- Structured and solution-oriented working style.
- You can explain technical topics in a simple and understandable way.
- Fluent in German and English.
Experience
- Experience in technical support is an advantage.
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What we offer
- Monthly gross salary from € 3,715.00, with the possibility of overpayment depending on qualifications and experience.
- Flexible working hours and home office possible.
- A full-time employment of 38.50 hours per week.
- Onboarding and additional benefits.
- Long-term employment with planned permanent staff integration.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Workplace4You GmbH
Workplace4You GmbH is an established recruiting agency specializing in personnel placement and consulting. With years of experience, the company supports applicants and companies in career planning and placement.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
Technical Support Engineer
- Salary
- from 3.715 € Gross/Month
- Location
- Lambach
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
