Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Leoben
- Working Model
- Onsite
Job Summary
In this role, you develop and manage the ticketing application in ServiceNow, monitor its performance, implement new modules, and collaborate closely with teams to optimize processes and resolve technical issues.
Job Technologies
Your role in the team
- Administer and configure core ticketing tool functionalities.
- Develop and maintain workflows, business rules, UI policies, script includes, and other platform components.
- Ensure the stability and performance of the ServiceNow platform through proactive monitoring (e.g., implementation of health check dashboards), maintenance, and issue resolution.
- Evaluate, test, and integrate new ServiceNow modules and features, providing recommendations based on industry best practices.
- Collaborate with cross-functional teams to implement new features and improve existing processes.
- Troubleshoot and resolve technical issues within the ServiceNow environment.
- Document configurations, processes, and changes for internal knowledge sharing.
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Our expectations of you
Education
- Bachelor's degree in Computer Science, Information Systems, or a related field.
Qualifications
- Good spoken and written language skills both in English and German.
- Intercultural competences due to international cooperation.
- Good communication, problem-solving, and interpersonal skills.
- Documentation skills - able to clearly summarize and document processes and validation results.
Experience
- Minimum of 4 years of experience in tool administration and development.
- Familiarity with ITIL processes and their implementation beneficial, with proven experience with ITSM tools (e.g., Jira Service Management).
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Benefits
Work-Life-Integration
More net
Job Locations
Topics that you deal with on the job
This is your employer
AT & S Austria Technologie & Systemtechnik Aktiengesellschaft
Hinterberg, Leoben
AT&S has a long history of being a technology leader in the PCB industry. They are well-known for their work in Mobile Devices, Automotive, Industrial, Medical, Aviation and Advanced Packaging industries. This makes them the perfect choice for any project requiring PCBs.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production, Electronics, Automatization, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.7
Career Growth
3.5Engineering
3.0Workingconditions
4.6Culture
3.7
Specialist Ticketing
- Location
- Leoben
- Working Model
- Onsite
- Diversity
- Open for all genders
