Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Permanent employment
- Salary
- 1.087 to 1.087€ Gross/Month
- Location
- Marktgemeinde Lauterach
- Working Model
- Onsite
Job Summary
In this role, you are the primary contact for support requests regarding VereinsAssistant. You analyze technical issues, manage tickets, and train customers on using the software effectively.
Job Technologies
Your role in the team
- First point of contact for our clients: You are the knowledgeable contact person for all support inquiries related to our product VereinsAssistant — whether by phone, email, or through our ticket system.
- First Level Support Troubleshooting: You analyze technical issues and user inquiries, and independently or in collaboration with our development team, find the appropriate solution.
- Ticket management: You ensure a structured recording, documentation, and prioritization of all tickets and professionally escalate complex cases to the Second Level Support.
- Customer Training: You will accompany our users in setting up the software and support them through targeted training to ensure the optimal use of the VereinsAssistant.
- Knowledge Documentation: You actively maintain and expand our internal knowledge base to sustainably improve our support quality and share knowledge within the team.
- Remote Support: Using remote maintenance and remote access, you provide quick technical assistance directly on the customer's system and resolve issues where they occur.
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Our expectations of you
Education
- Professional foundation: You have completed basic IT training or have initial practical experience in the IT environment (e.g., apprenticeship, HTL, relevant courses, or self-directed learning). We place more emphasis on interest and willingness to learn than on formal qualifications. Basic knowledge of Windows, MS Office, and IT systems completes your profile.
Qualifications
- Technical know-how: Basic knowledge of Windows operating systems, MS Office, and client-server environments is part of your skill set.
- Service Gen: You enjoy customer contact and have a strong service orientation – solving problems is your passion.
- Communication skills: You can explain technical matters clearly and communicate confidently in German (English skills are an advantage).
- Personality: You work in a structured, solution-oriented, and self-reliant manner. With your patience, empathy, and positive attitude, you maintain an overview even in challenging situations.
- Development enthusiasm: You demonstrate a high willingness to learn and have a genuine interest in continuously developing yourself with us.
Experience
- The certain extra: Ideally, you already have experience with database systems, especially knowledge of Claris FileMaker is a real plus for us.
- Experience: Ideally, you have already taken initial steps in IT support or helpdesk; however, we are also happy to give motivated beginners a chance.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
hgisystems IT OG
Lauterach
At hgi systems it OG, we are an Austrian software company with over 12 employees based in Lauterach. Our creative solutions built on FileMaker technology are used by renowned companies in a variety of industries. Our consultants and developers are distinguished by their extensive experience with FileMaker and exceptional technical and economic expertise.
Description
- Company Size
- 1-49 Employees
- Founding year
- 1998
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
First Level Support Club Assistant
- Salary
- 1.087 to 1.087€ Gross/Month
- Location
- Marktgemeinde Lauterach
- Working Model
- Onsite
- Diversity
- Open for all genders
