Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.251 € gross/month
- Location
- Haslach an der Mühl
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle technical customer support for international sales partners, address complaints, analyze technical issues, and manage spare parts service in a diverse internal office environment.
Job Technologies
Your role in the team
- We support you in starting your new role and familiarize you step by step with our products and processes. Afterwards, you will take responsibility for your area of work independently:
- Technical Customer Support: With your technical expertise, you assist our international sales partners with questions regarding our machines and handle their inquiries via email, phone, and ticket system.
- Claims Management: With a structured approach, you handle claims, repair orders, and cost estimates independently, ensuring a smooth process.
- Error analysis: You analyze technical issues based on photos, videos, or customer feedback and work together with the workshop and technical team to develop suitable solutions.
- Spare Parts Service: With your technical understanding, you support our sales partners in selecting suitable spare and accessory parts and handle the sales process via SAP.
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Our expectations of you
Education
- Education: Completed vocational training (apprenticeship, technical school, HAK, HTL, or equivalent).
Qualifications
- Technical understanding: You are interested in machines, technical drawings, bills of materials, and spare parts, and you enjoy familiarizing yourself with technical contexts.
- Commercial thinking: Offers, pricing, and service processing are just as much part of good customer care for you.
- Communication skills: You enjoy customer contact, explain technical content understandably, and work solution-oriented.
- Languages: Proficiency in German and good English skills, as well as confident handling of PCs; SAP knowledge is an advantage.
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What we offer
- Future with Grounding: Your secure anchor point in a rapidly growing, internationally successful family business.
- Comprehensive onboarding: Through a structured induction and ongoing product training, we familiarize you step by step with our machines, products, and processes.
- Technology meets office: You can expect a varied office role with a technical focus. Your daily work will mainly take place in technical internal sales, where you will engage daily with our machines and products. Occasional machine inspections and quality assurance checks in the workshop will complement your responsibilities.
- Flexibility: Flexible flextime model and the possibility of working from home (1 day per week).
- Genuine team spirit: We use informal address and meet each other on equal terms. As a team, we work together and celebrate our successes with barbecues, outings, and Christmas parties. To keep the energy up in everyday work, coffee and fresh fruit are available for you free of charge, because your well-being is important to us.
- Talent Bonus: A special extra for insiders. What you can look forward to will be revealed exclusively in our joint conversation.
- Your value counts: Compensation according to KV Handel (minimum salary VwGr C € 2,251 gross/month) with an explicit willingness to overpay depending on qualifications and experience.
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Benefits
Work-Life-Integration
Food & Drink
Higher Take-Home Pay
Job Locations
About Your Employer
Maschinenhandel Holzmann Maschinen
With today's announcement, the company is now a major player in the machine and workshop equipment industry. Our different locations around the globe will allow us to coordinate and conduct our business smoothly across borders.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade, Engineering Industry
Employer reviews
by devworkplaces.com
Total
(1 Review)3.0
Career Growth
2.8Workingconditions
2.7Culture
4.0Engineering
2.6
Team member technical support in After Sales Services
- Salary
- from 2.251 € gross/monthEstimated net salary based on the gross salary in the job ad.from 1.775 € net/month
- Location
- Haslach an der Mühl
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
