Job
- Level
- Senior
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 55.300 to 63.000€ Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will coordinate the support process for the ÖBB ticket shop, lead a team, optimize service management processes, and create reports to continuously improve service quality.
Job Technologies
Your role in the team
- You are responsible for the operational management and service management of the ÖBB Ticket Shop.
- You coordinate the Ticket Shop Support process for ÖBB and other partners, ensuring its smooth execution.
- You lead a dedicated team of around 5 people and promote their development.
- You continuously improve service quality through evidence-based analyses by optimizing Service Management processes.
- You ensure practical documentation of the processes and coordinate cross-departmental alignments.
- You design the technical, operational monitoring and alerting.
- You lead the cross-team analysis and resolution to solve complex problems.
- You ensure timely and target group-appropriate communication with all stakeholders regarding relevant operational and service topics.
- You create meaningful reports and documentation on operational management.
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Our expectations of you
Education
- You have completed vocational training (HTL, FH, or similar), ideally with a focus on IT, project, or process management, or relevant professional experience in the field of service and process management.
Qualifications
- You are ready to quickly familiarize yourself with complex technical topics.
- You have good knowledge of process management and ideally an ITIL certification.
- You bring a high level of commitment with a strong hands-on mentality and willingness to participate in on-call duties.
- You enjoy working in a team as well as in a structured and independent manner.
Experience
- You bring several years of professional experience in a comparable role.
- You have extensive experience in IT Service Management, particularly in Incident & Problem Management, Monitoring, Event Management, and Service Desk.
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Benefits
Work-Life-Integration
- 🏠Home Office
- 🍼Day Care for Kids
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🚌Excellent Traffic Connections
Food & Drink
Health, Fitness & Fun
- 🏋🏿♂️Fitness Offers
- 🎳Team Events
- 🚲Bicycle Parking Space
- 👩⚕️Company Doctor
- 🙂Health Care Benefits
- 🧠Mental Health Care
More net
Job Locations
Location Vienna
Lassallestraße 5
1020 Wien
Austria
This is your employer
ÖBB-Konzern
Wien, Villach, Graz, Knittelfeld, Innsbruck, Wien, St. Pölten, Linz
The ÖBB Group consists of three publicly traded companies that fall under the strategic umbrella of the ÖBB Holding AG. This conglomerate covers all business sectors within modern mobility, making it a strong and environmentally friendly railway system for the future.
Description
- Company Size
- 250+ Employees
- Founding year
- 1923
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
Dev Reviews
by devworkplaces.com
Total
(3 Reviews)3.3
Career Growth
3.4Workingconditions
3.6Culture
3.6Engineering
2.8
Team coordinator Service Management & 2nd Level Support
- Salary
- 55.300 to 63.000€ Gross/Year
- Location
- Vienna
- Working Model
- Onsite
- Easy Apply
- Easy Apply