Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 36.000 € gross/year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will handle technical inquiries from customers, assist with IT issues on-site or via hotline, and install and maintain hardware and software in various IT environments.
Job Technologies
Your role in the team
- In this role, you support our diverse clients with technical challenges.
- Whether via hotline or directly on-site - you are the first point of contact for IT issues.
- Through direct contact with various IT environments and technologies, your daily work will be diverse and exciting.
- You gain valuable experience and contribute to keeping our clients' IT systems running smoothly.
- Central point of contact for IT technical issues and disruptions.
- Solution-oriented handling of disruptions via email, ticket system, and direct communication with customers.
- Thorough error analysis and meticulous documentation of support cases in the ticketing system.
- Close collaboration with experts and teams to solve complex challenges together.
- Installation and maintenance of hardware (laptops, printers, monitors, etc.) and software.
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Our expectations of you
Education
- Completed IT training (e.g., apprenticeship, HTL).
Qualifications
- Solid knowledge of Windows operating systems and Microsoft Office.
- Basic knowledge in the field of Mobile Device Management (MDM).
- Very good spoken and written German skills, English skills are an advantage.
Experience
- Initial experience in IT support (approximately 2-3 years).
- Experience with Active Directory as well as IT hardware such as laptops, printers, and networking technologies.
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What we offer
- You can expect a responsible role with future prospects.
- The offered annual gross salary is €36,000, depending on relevant experience; overpayment may be possible depending on relevant work experience and qualifications.
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Benefits
Health, Fitness & Fun
- 🎮Gaming Room
- 🙂Health Care Benefits
- 🎳Team Events
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- ♿️No Physical Barriers
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🅿️Employee Parking Space
- 🏠Home Office
- ⏰Flexible Working Hours
- 🍼Day Care for Kids
Higher Take-Home Pay
- 🚙Company Car
- 💻Company Notebook for Private Use
- 🚎Public Transport Allowance
- 📱Company Phone for Private Use
- 🛍Employee Discount
Food & Drink
Job Locations
About Your Employer
ACP Österreich
Feldbach, Graz, Rott, Gmunden, Wien, St. Pölten, Traun
ACP provides businesses, government agencies, and other organizations with end-to-end IT solutions that are tailored to their specific needs. Our comprehensive portfolio includes consulting, procurement and integration services; managed services; data center services; and financing for all types of IT products and systems. We understand the unique challenges these organizations face when it comes to technology, so we offer comprehensive support every step of the way.
Description
- Company Size
- 250+ Employees
- Founding Year
- 1993
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade, Internet, IT, Telecommunication
IT support
- Salary
- from 36.000 € gross/yearEstimated net salary based on the gross salary in the job ad.from 27.437 € net/year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
