Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.900 € Gross/Month
- Location
- Lenzing
- Working Model
- Onsite
Job Summary
In this role, you will provide comprehensive first and second-level support for end users, address hardware and software issues, and assist with IT projects while documenting processes.
Your role in the team
- First- and Second-Level Support for end users on-site and remotely.
- Analysis, troubleshooting, and sustainable resolution of hardware and software issues.
- Support with topics related to PCs, notebooks, printers, mobile devices, telephony, and peripherals.
- Support for network, WLAN, connectivity, and AV systems.
- Conducting professional walk-up support directly on-site.
- Installation, configuration, and replacement of hardware.
- Management of IT assets as well as inventory of devices.
- Processing of service requests and incidents within defined SLA parameters.
- Support with IT rollouts, relocations, infrastructure measures, and local projects.
- Collaboration with internal departments, Service Desk, infrastructure teams, and external service providers.
- Documentation of solutions, processes, and system information.
- Support in maintaining knowledge bases, inventories, and technical documentation.
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Our expectations of you
Education
- Completed IT training or a degree in the IT field.
Qualifications
- Good knowledge in troubleshooting and resolving hardware and software issues.
- Basic knowledge of networks, IT infrastructure, and user management.
- Knowledge in hardware and inventory management as well as in the documentation of IT processes.
- Participation in IT projects and understanding of IT security and compliance policies.
- Very good knowledge of German and English.
- Strong customer and service orientation as well as a friendly and professional demeanor.
- Good communication skills and team spirit.
- Independent, structured, and reliable way of working.
- Analytical thinking as well as a solution-oriented approach to work.
- Organizational talent, sense of responsibility, and meticulous work.
- Resilience and flexibility in the face of changing tasks.
- Willingness to learn and openness to new technologies.
- Ability to explain technical matters clearly and to adapt to different users.
Experience
- At least two years of professional experience in IT support.
- Experience in supporting Windows PCs, mobile devices, and peripheral devices (e.g., printers).
- Experience with ticketing systems, remote support, and adherence to Service Level Agreements (SLAs).
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What we offer
- A secure job in an international and forward-looking company.
- A structured onboarding process as well as a collegial and helpful team.
- Modern work tools and a professional working environment.
- Social benefits provided by our works council.
- An additional day off for your birthday.
- Personal support by our APS team.
- A gross minimum wage of € 3,900.00 is set - an overpayment depending on experience and qualifications is planned.
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Benefits
Work-Life-Integration
More net
Health, Fitness & Fun
Food & Drink
Job Locations
This is your employer
APS GmbH & Co KG
APS Group GmbH & Co KG is a family-owned company based in Austria, specializing in personnel services. With 1400 employees at 19 locations in Austria and 4 in Germany, the company offers comprehensive services in personnel management.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
IT Support Techniker
- Salary
- from 3.900 € Gross/MonthNet salary converted from the gross salary in the job ad.from 2.676 € net/Month
- Location
- Lenzing
- Working Model
- Onsite
- Diversity
- Open for all genders
