Job
- Level
- Senior
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Salzburg
- Working Model
- Hybrid, Onsite
Job Summary
You administer and improve the client, mobile device and printer landscape, resolve incidents remotely across Austria, coordinate 2nd/3rd-level escalations, run rollouts, maintain documentation and train service desk colleagues.
Job Technologies
Your role in the team
- Administration and further development of the existing Client-, Mobile Device-, and Printer landscape
- Close collaboration with our 2nd- and 3rd-level teams, as well as support for changes and the introduction of new IT solutions and IT technologies.
- Troubleshooting and fault resolution (client, printers, peripherals; mobile devices) remotely and across Austria
- Creation and updating of documentation and user manuals
- Technical Knowledge Transfer in the IT Service Desk
- IMPORTANT RULES: - Maintain the original formatting and structure. - Translate technical terms correctly (e.g., "Frontend", "Backend", "DevOps", "Scrum Master") - Use industry-standard terminology for HR and Tech - Maintain the tone (formal/informal) - Translate only the text, do not add explanations - Keep bullet structure - Technical terms that are internationally used can remain untranslated - Ensure correct grammar and natural flow Text to translate: Ensuring high customer satisfaction through fast, proactive and effective problem solving
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Our expectations of you
Education
- Technical education with a focus on IT (apprenticeship, HTL, degree studies)
Qualifications
- Technical understanding and solid knowledge of the Windows environment and networking technologies.
- ITIL knowledge is advantageous.
- Very good German and English language skills
- Enjoy working with people
- Proactive, responsible, and quality-conscious personality with a strong service orientation.
Experience
- Professional experience in the IT field, ideally in a broad, generalist role.
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Benefits
Work-Life-Integration
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Health, Fitness & Fun
Food & Drink
Job Locations
Topics that you deal with on the job
This is your employer
Lagermax Internationale Spedition GmbH
Salzburg, Obertrum Am See, Straßwalchen
At Lagermax, we specialize in transportation services such as express delivery, cargo shipping and logistics. We are dedicated to providing our customers with efficient and reliable service no matter how large or small your shipment may be.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Logistics, Transportation
Senior IT Support Manager
- Location
- Salzburg
- Working Model
- Hybrid, Onsite
