Job
- Level
- Experienced
- Job Field
- Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 83.155 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will coordinate the customer portfolio and develop strategies for application operations and development, while ensuring customer communication and managing contracts effectively.
Job Technologies
Your role in the team
- Portfolio management in the account with a focus on application operations and development, and possibly other topics.
- Ensuring service delivery within the assigned account cluster in accordance with the contract.
- Responsibility for the development and management of the assigned customer portfolio within the account.
- Support in strategy development and account planning as well as their implementation.
- Development of the business including opportunity management, growth from existing business, and new business within the own account.
- Customer communication including escalation management.
- Negotiation of offers and securing the contract.
- Contract management (e.g., updating and reviewing contracts).
- Ensuring customer satisfaction.
- Measures for service improvement.
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Our expectations of you
Education
- Completed technical or business administration education (HTL, university, university of applied sciences) or equivalent professional experience.
Qualifications
- Strong personality to efficiently and solution-oriented coordinate or manage complex situations.
- ITIL know-how and a basic technical understanding of IT services.
- Knowledge of agile setups and methodologies.
- Knowledge of contract and procurement law fundamentals as well as tenders is an advantage.
- Excellent command of German.
- A positive security check according to the Security Police Act (§ 55 SPG, Confidential level) is required for this activity.
Experience
- At least 5 years of experience at the customer interface in Service Delivery Management as well as in customer and sales management, ideally in IT solution sales.
- Experience in the public sector is an advantage.
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Benefits
Work-Life-Integration
More net
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Health, Fitness & Fun
Job Locations
Topics that you deal with on the job
This is your employer
Bundesrechenzentrum GmbH
Wien
The Bundesrechenzentrum GmbH is the leading IT service provider and E-Government partner of the Austrian government. With over 1,200 employees, BRZ supports more than 30,000 IT jobs at 1,200 locations and achieves an annual revenue of 260 million euros.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(5 Reviews)3.8
Engineering
3.2Culture
4.2Career Growth
4.0Workingconditions
3.8
Account Delivery Manager
- Salary
- from 83.155 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
