Job
- Level
- Experienced
- Job Field
- IT, Application, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.000 € Gross/Month
- Location
- Graz
- Working Model
- Onsite
Job Summary
In this position, you will provide technical support for internal systems, analyze requirements, document solutions, and manage key users, while addressing support requests and collaborating on tool development.
Job Technologies
Your role in the team
- Technical support for internal systems such as WAMAS Maintenance Center (CMMS), CS-Portal, and Resource Planning Tool (RPT).
- Collection, analysis, and documentation of requirements in the areas of CMMS and Resource Planning Tool (RPT).
- Setup and management of asset, work plan, and spare parts management as well as resource maintenance.
- Prioritization and processing of support requests in 1st and 2nd level.
- Support, management, and training of key users and end users.
- Documentation of recurring support solutions for knowledge retention.
- Support with tool configuration and system maintenance.
- Customer presentations to showcase new features and solutions.
- Performing mapping tasks between different systems and data sources.
- Close collaboration with business units and IT to further develop the tools.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed technical education in the field of software, automation technology, mechatronics, or similar (apprenticeship, HTL, FH, or similar).
Qualifications
- Responsible, structured work approach and high problem-solving skills.
- Ability to prioritize multiple requests and tasks in parallel.
- Knowledge in handling tools such as CMMS, ERP systems, and/or personnel planning tools.
- Excellent written and spoken proficiency in German and English.
- Strong communication and teamwork skills.
- Travel willingness (max. 10%).
Experience
- Initial work experience.
- Professional experience in tool support or technical customer service is highly advantageous.
This text has been machine translated. Show original
What we offer
- Subsidized further training.
- Flexible working hours.
- Comprehensive health management.
- Mentor Program.
- Home Office.
- Free parking.
- Business Bike Leasing.
- Benefits may vary depending on the location or the specific position.
- Possible start date: immediately.
- We offer a minimum gross monthly starting salary of €3,000.00 for this position on a full-time basis (38.5 hours per week).
- The actual salary is calculated based on previous work experience, qualifications, professional experience, and the collective agreement.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
- 🏠Home Office
- 🅿️Employee Parking Space
- ⏰Flexible Working Hours
- 🙅♂️No All-In Contracts
- 🍼Day Care for Kids
- 🕺No Dresscode
Health, Fitness & Fun
- 🙂Health Care Benefits
- 🎳Team Events
- 🧘♀️Massage, Yoga, etc.
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- 🚲Bicycle Parking Space
- 👨🏻🎓Mentor Program
Food & Drink
More net
Topics that you deal with on the job
Job Locations
This is your employer
SSI Schäfer IT Solutions GmbH
Friesach Bei Graz, Graz, Wels
More than 1100 IT experts from all over the world – including about half of them working for SSI Schäfer Solutions in the greater Graz area – combine software and hardware to create high-performance applications.
Description
- Company Size
- 250+ Employees
- Founding year
- 1986
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Internet, IT, Telecommunication, Logistics, Transportation
Employer reviews
by devworkplaces.com
Total
(4 Reviews)4.5
Workingconditions
4.7Engineering
4.2Culture
4.6Career Growth
4.6
Field Service Tools Manager
- Salary
- from 3.000 € Gross/MonthNet salary converted from the gross salary in the job ad.from 2.174 € net/Month
- Location
- Graz
- Working Model
- Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply