Job
- Level
- Senior
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you manage IT infrastructure and provide user support for technical issues. You coordinate video conferencing, set up technologies in classrooms, and develop internal systems using C#/SQL.
Job Technologies
Your role in the team
- Under the supervision of the Deputy Director and the IT Manager, the IT Officer works as part of a small team responsible for the JVI's IT and audiovisual environment.
- The Infrastructure Includes: Local area network, servers, and back-up systems; Security infrastructure (firewall, anti-virus software); Video conferencing, interpretation, surveillance, and alarm systems; Windows-based workstations and Microsoft Office; In-house participant database and web applications; Lecture and workshop room technology; Building security and telephone systems.
- In addition to IT and AV systems, the role includes support related to facilities systems connected to JVI operations.
- Key Responsibilities: IT Operations & User Support: Provide technical support to end users (staff and participants) and respond to IT incidents and service requests.
- Verwalten Sie Benutzerkonten und wenden Sie strukturiertes Incident- und Problemmanagement an.
- Troubleshoot desktop, server, hardware, and software issues.
- Train staff on new tools and technologies; prepare guidelines and documentation.
- Infrastructure & Systems Management: Support and participate in managing IT infrastructure, AV, interpretation, telephone, and security systems.
- Ensure systems are effectively protected while maintaining availability.
- Coordinate and support video-conferencing activities.
- Set up IT equipment in lecture and workshop rooms according to course requirements.
- Applications & Development Support: Maintain and enhance the JVI participant database.
- Maintain and further develop in-house systems with C#/JavaScript front-end interfaces and SQL back-end databases.
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Our expectations of you
Education
- Education & Experience: University degree in computer science, information systems, or related field (or equivalent professional training).
Qualifications
- The role requires a broad technical skill set, strong problem-solving ability, and a willingness to continuously learn new systems and applications.
- Technical Expertise: Solid knowledge of MS Windows Server OS, MS Exchange, MS SQL, VMware-based server virtualization, Microsoft Office 365.
- Advanced technical knowledge of Windows 11 and Microsoft Office 365.
- Solid technical knowledge of Active Directory, Group Policy, Software deployment tools.
- Vertrautheit mit C# und SQL zur Unterstützung intern entwickelter Systeme.
- Core Competencies: Excellent problem-solving skills and results orientation.
- Strong organizational and time management abilities.
- Ability to work effectively under pressure in a team environment.
- Excellent interpersonal skills and cultural sensitivity.
- Languages: Fluency in English is required.
- Good working knowledge of German is an asset.
Experience
- Minimum of 7 years of relevant professional experience, preferably in an international organization or academic/training environment.
- Hands-on experience with software package deployment and desktop security solutions.
- Proven experience with database concepts and operation, network management, and cloud migration/services management.
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What we offer
- This is a full-time, fixed-term position for an initial period of two years, with the possibility of renewal for up to eight years in total.
- The role offers a competitive salary and benefits package commensurate with experience and qualifications.
- The JVI is a flexible employer with a supportive work culture that values work-life balance.
- Staff members are exempt from national immigration restrictions and are employed under the legal status of employees of an international organization in Austria (no diplomatic status).
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Topics that you deal with on the job
Job Locations
This is your employer
Joint Vienna Institute
Wien
At the Joint Vienna Institute, we offer an excellent range of training programs for public sector officials from countries in Central, Eastern and Southeastern Europe, the Caucasus and Central Asia. Our courses are designed to give participants a strong understanding of effective governance strategies and practices.
Description
- Founding year
- 1992
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Education System
Information Technology Officer
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
