Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.728 € Gross/Month
- Location
- Graz, Hart bei Graz
- Working Model
- Onsite
Job Summary
In this role, you will assist customers via phone or email, addressing technical inquiries and troubleshooting issues while developing proactive solutions and effectively filtering and gathering information.
Job Technologies
Your role in the team
- You will be responsible for supporting our customers, including providing initial assistance directly via phone or email.
- Your primary concern is ensuring customer satisfaction and creating sustainable service.
- You clarify initial technical questions and assist in troubleshooting incidents.
- Communication is one of your strengths, and you enjoy supporting international clients.
- You bring a proactive attitude and a strong problem-solving competence.
- The correct filtering, passing on, and collection of information are among your strengths.
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Our expectations of you
Education
- You have completed a commercial, technical, or IT training.
Qualifications
- You are tech-savvy and interested in learning the technical details of our products.
- You are communicative, solution-oriented, assertive, and at the same time diplomatic.
- You have very good German and English skills.
Experience
- Initial experience in customer support is also desirable. Likewise, you are familiar with the common MS Office programs (Word, Excel, and Outlook).
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What we offer
- You start in technical customer support to immerse yourself in the KNAPP world, our products, and the world of our customers.
- Depending on your development and experience, doors to further opportunities will be open to you.
- We offer you professional and personal development programs as well as the opportunity to work in a motivated team where willingness to take responsibility and enthusiasm for implementing ideas are welcomed.
- The minimum gross salary for this position is EUR 2,728 per month.
- However, we offer market-compliant compensation depending on your qualifications and previous experience.
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Benefits
Work-Life-Integration
- 🅿️Employee Parking Space
- ⏰Flexible Working Hours
- 🚌Excellent Traffic Connections
- 🍼Day Care for Kids
- 🏠Home Office
Health, Fitness & Fun
More net
Food & Drink
Job Locations
This is your employer
Knapp AG
KNAPP is an international technology company based in Austria. The company develops and produces intelligent plant systems. Modern digitalization, software, automation and robotics solutions are used.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Logistics, Transportation
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.5
Engineering
2.9Career Growth
3.8Workingconditions
3.8Culture
3.7
1st Level Technical Support Employee
- Salary
- from 2.728 € Gross/Month
- Location
- Graz, Hart bei Graz
- Working Model
- Onsite
- Diversity
- Open for all genders
