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Product Manager ServiceNow

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Job

  • Level
    Experienced
  • Job Field
    Scrum, Product
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Salary
    from 56.854 € Gross/Year
  • Location
    Vienna
  • Working Model
    Hybrid, Onsite
  • Job Summary

    In this role, you take strategic responsibility for the ServiceNow platform, develop the product roadmap, and implement prioritized features to drive business success through process digitization.

    Job Technologies

    Your role in the team

    • As a Product Manager, you will take on the strategic responsibility for ServiceNow – from the vision through the roadmap to implementation.
    • You ensure that the platform delivers measurable business value, supports transformation objectives, and provides a scalable foundation for automation and process digitalization.
    • You define and communicate the platform vision and roadmap, ensuring alignment with strategic goals.
    • You are part of the Transformation Office for all ServiceNow-related management, prioritization, and governance topics.
    • You design the product roadmap, break down epics into actionable features, and manage and prioritize the ART feature backlog based on customer needs, market trends, and company objectives.
    • You act as a Platform Owner and, together with your team, define the necessary technical, functional, and organizational enablers for solutions and use cases on the ServiceNow platform, in projects, and in operations.
    • You facilitate change and adoption between Business and IT and position the platform as an enabler for enterprise agility.
    • You work closely with Product Owners, Epic Owners, Capability Owners, and Enterprise Architects to ensure consistency and technical integrity.
    • You drive value realization forward by tracking KPIs such as platform adoption, cost optimization, and platform expansion.
    • You communicate proactively with stakeholders and manage their expectations.

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    Our expectations of you

    Qualifications

    • You speak fluent English at a negotiation level.
    • You are familiar with agile methodologies (SAFe, Scrum, Kanban) and their application in large organizations.
    • You are a strong communicator, assertive, and capable of conveying complex issues in an understandable manner.
    • You enjoy proactively tackling problems and motivating teams to drive improvements.

    Experience

    • You bring several years of experience in a comparable role (Product Manager, Platform Owner, etc.) in a scaled, agile environment.
    • Ideally, you have in-depth knowledge, practical experience with ServiceNow, and relevant certifications (e.g., ServiceNow CPOA / CSA / CIS).
    • Ideally, you have experience in corporate structures and complex IT environments.

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    What we offer

    • Flexible working hours in a hybrid work environment: Customer & company locations mainly in Vienna and home office in Austria possible.
    • Opportunity for in-company training and development as well as support for external certifications.
    • Numerous additional benefits (special conditions for train travel and in our travel agencies, travel discounts, holiday homes and apartments in popular domestic holiday regions, company-internal events & sports activities, culinary provisions through our internal bistro) await you.
    • For the position of "IT Project/Program Management Expert," a minimum gross annual salary of €56,854 is provided (according to the collective agreement for employees of companies in the field of services in automatic data processing and information technology) with a employment scope of 38.5 hours per week.
    • Depending on qualifications and professional experience, overpayment may be possible.

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    Benefits

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    Topics that you deal with on the job

    Job Locations

    Map of company locations
    • Location Vienna

      Lassallestraße 5

      1020 Wien

      Austria

    This is your employer

    ÖBB-Konzern

    ÖBB-Konzern

    Wien, Villach, Graz, Knittelfeld, Innsbruck, Wien, St. Pölten, Linz

    The ÖBB Group consists of three publicly traded companies that fall under the strategic umbrella of the ÖBB Holding AG. This conglomerate covers all business sectors within modern mobility, making it a strong and environmentally friendly railway system for the future.

    Description

  • Company Size
    250+ Employees
  • Founding year
    1923
  • Language
    German, English
  • Company Type
    Established Company
  • Working Model
    Hybrid, Onsite
  • Industry
    Logistics, Transportation
  • Dev Reviews

    by devworkplaces.com

    Total

    (3 Reviews)
    3.3
    • Career Growth

      3.4
    • Engineering

      2.8
    • Workingconditions

      3.6
    • Culture

      3.6
    Show All Dev Reviews
    Logo ÖBB-Konzern

    Product Manager ServiceNow

    Salary
    from 56.854 € Gross/Year
    Location
    Vienna
    Working Model
    Hybrid, Onsite
    Diversity
    Open for all genders
    Easy Apply
    Easy Apply

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