Job
- Level
- Senior
- Job Field
- IT, Network, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 60.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will optimize IT infrastructure, coordinate projects, develop concepts for stability and quality controls, and manage external service providers and budget processes.
Job Technologies
Your role in the team
- As an IT Service Manager with a focus on Infrastructure, you are a key member of our IT Operations team. In this role, you act as a technically proficient generalist who combines operational stability, strategic development, and coordination.
- Responsibility for the optimization, further development, and stable operation of our outsourced IT infrastructure (such as network, VPN, clients, AD & Entra, managed servers) and client services.
- Coordination and tracking of ongoing IT infrastructure projects and initiatives, including reporting and status monitoring.
- Development of concepts and measures to achieve and ensure the 'state of the art'.
- Active management of IT Service Management (Service Reviews, Quality Metrics, Continuous Process Improvement).
- Technical coordination of the consortium banks: contact person for specific questions, problems, and escalations as well as organization and maintenance of a structured knowledge exchange (best practices, documentation, lessons learned).
- Close collaboration with internal stakeholders as well as management of external IT service providers.
- Operational management of outsourcing topics in compliance with regulatory requirements.
- Responsibility for supplier and contract management in the infrastructure environment (contract durations, prices, quantities, service contents).
- Economic management of services: budget planning, forecasts, and cost control, as well as identification and implementation of optimization and savings potentials.
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Our expectations of you
Education
- Completed degree (Computer Science, Business Informatics, Business Administration with IT focus) or a comparable IT qualification with relevant professional experience.
Qualifications
- Understanding of budgeting, controlling, and contract processes.
- Strong hands-on mentality, structured way of working, and enjoyment in actively driving topics forward.
- Strong communication skills and confident demeanor - also when dealing with consortium banks, partners, and management.
- Independent, responsible work approach and overview even in complex situations.
Experience
- Extensive experience in operating and managing IT infrastructure services as well as working with external service providers.
- Experience in IT projects, ideally in infrastructure or service management environments.
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What we offer
- Holistic Development: We support your growth with targeted further training.
- Flexible working time models: We offer solutions for every life phase.
- Diversity & Equal Opportunities: What matters to us is your personality.
- Gross salary of at least 60,000 EUR per year, the actual salary will be discussed in a personal interview.
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Topics that you deal with on the job
Job Locations
This is your employer
VOLKSBANK WIEN AG
Wien
At VOLKSBANK WIEN, we pride ourselves on being Austria's largest regional bank. Our success is based on our commitment to customer service and providing sound advice. We are looking for customers who appreciate a good partnership and quality advice.
Description
- Founding year
- 1871
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Senior IT Service Manager - Focus on Infrastructure
- Salary
- from 60.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
