Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 3.921 to 5.584€ Gross/Month
- Location
- Stadt Bregenz
- Working Model
- Onsite
Job Summary
In this role, you provide technical 1st and 2nd level support, manage user access, oversee IT assets, and ensure smooth IT operations through installations and user assistance within your organization.
Your role in the team
- Provide user support: As the first point of contact for our employees regarding IT inquiries about hardware and software, ensure that issues are resolved quickly through competent 1st-level support and direct on-site service.
- Independent management: You prioritize, categorize, and structure the processing of tickets, taking into account agreed SLAs and OLAs.
- Take responsibility: You independently manage software applications, provide 2nd-level support, and thus ensure smooth IT operations.
- Managing mobile devices: You set up our smartphones and tablets and are the first point of contact for any questions.
- Perform user management: You manage user and permission assignments and ensure that access rights are correctly configured.
- IT Workplace Management: They manage and maintain the entire IT asset inventory of employees and document the entire lifecycle of hardware and software in the asset management system.
- Perform installations: You install hardware and software and keep all systems up to date.
- Create documentation: You write manuals that facilitate our employees' use of IT systems.
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Our expectations of you
Education
- Qualified: You have completed an apprenticeship in the field of IT informatics or IT technology. The required level of training can also be demonstrated through several years of relevant professional experience.
Qualifications
- Service-oriented: You are characterized by a strong customer and service orientation.
- Communicative: Your respectful manner and your communicative nature make you a valuable support for our team.
- Resilient: In challenging situations, you remain calm, stay friendly, and keep an overview.
- Committed: Ideally, you have a trainer certification.
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What we offer
- Design freedom: With us, you work independently, take responsibility, and shape tasks autonomously.
- Helpfulness & a good working atmosphere: You will feel this from the very beginning, even across departments. The best solution is usually found in teamwork.
- Job security & vacation: After the initial fixed-term year, we offer a secure job and up to 32 vacation days depending on age.
- Training and Development Opportunities: We generally offer training courses and support you individually based on your professional goals.
- Work-Life Balance: Thanks to flexible working hours, you can effectively balance your personal and professional plans.
- For this position, you will earn, based on the Civil Service Act 2000, between €3,921.75 (minimum salary at 100%) and €5,584.89 gross per month, depending on your education and professional experience. This corresponds to salary grade 11. You can read about our salary structure on our careers website in the article on salary grading.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Amt der Vorarlberger Landesregierung
Vorarlberg employs 1,600 people in its general administration and another 3,200 work in the state-run hospitals. Vorarlberg's administration is small and has proven to be frugal. It is run according to the principles of modern management as a service company.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Public Service, Unions
Employees in the ICT Support and Service Desk area
- Salary
- 3.921 to 5.584€ Gross/MonthNet salary converted from the gross salary in the job ad.2.686 to 3.503 € net/Month
- Location
- Stadt Bregenz
- Working Model
- Onsite
- Diversity
- Open for all genders
