Job
- Level
- Experienced
- Job Field
- IT, Support, Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 46.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will support customers in 1st and 2nd level support, conduct product trainings, and manage the portfolio of Digital Access Solutions, including technical consulting and handling complaints.
Your role in the team
- Technical support for customers and internal employees in 1st- and 2nd-level support for Digital Access Solutions.
- Support for customer projects including support, repair, and training assignments (approximately 25% travel).
- Technical support and consulting for system partners on application and project issues.
- Handling of complaints as well as the creation of training materials and project documentation.
- Responsibility for the portfolio management of the product line throughout the entire product lifecycle.
- Maintenance of articles, prices, and product data in relevant systems (e.g., ERP, quotation tools).
- Conducting product training for employees and customers.
- Development of solution designs including product selection and technical as well as legal review in accordance with customer requirements.
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Our expectations of you
Education
- Technical education (e.g., Mechatronics, Automation Technology, Electronics) or equivalent.
Qualifications
- Strong customer and service orientation as well as a communicative personality.
- Independent, structured, and results-oriented way of working.
- High IT affinity (server and network technology advantageous).
- Very good German and good English skills.
Experience
- Experience in technical support and project business for consultative products, ideally in security technology (access control systems).
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What we offer
- The salary package is based on current market salaries as well as your experience and qualifications.
- The gross annual salary amounts to € 46,000.00.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
ASSA ABLOY
ASSA ABLOY ist der weltweit führende Hersteller und Lieferant von Schließlösungen und Sicherheitssystemen, die den hohen Ansprüchen der Kunden an Sicherheit, Schutz und Benutzerfreundlichkeit gerecht werden.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier, Industry, Production
Product Line Manager Digital Access Solutions
- Salary
- from 46.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
