Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 43.300 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you assist employees in Austria with technical inquiries regarding software and hardware, prepare hardware, and optimize collaboration systems and IT processes through documentation and troubleshooting.
Job Technologies
Your role in the team
- Consulting and Support: As part of the IT Operations team, you advise and support our employees in Austria with technical questions and issues related to software and hardware on PC, MAC, and mobile devices.
- Interface and Collaboration: As the interface between employees and our global specialist teams, you work internationally and across teams, ensuring continuous improvement of our IT processes and systems.
- Hardware Provisioning: Your daily responsibilities also include the task of provisioning and exchanging hardware for employees.
- Responsibility for Collaboration Systems: As the technical lead for our video and collaboration systems, you will be involved in implementing internal projects that contribute to optimization.
- Documentation: Creating and updating support documentation in accordance with ITIL/ITSM principles is also part of your responsibilities.
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Our expectations of you
Education
- You have completed an IT training or possess a comparable professional experience in IT support.
Qualifications
- You possess comprehensive knowledge in the areas of Windows, Mac, Office, iOS, Android.
- You have knowledge in the Service Desk area (preferably ServiceNow), MAM/MDM, Intune, Jamf, Azure MFA, User Management, Collaboration & Video Conferencing Systems.
- You approach error analysis and troubleshooting analytically and stand out through strong service orientation, are solution-oriented, and possess excellent communication skills.
- You independently familiarize yourself with new subject areas and ideally hold ITIL certification as well as Mac/Windows support certificates.
- With your team spirit and personality, you contribute to a harmonious working environment.
- Your German and English skills are very good.
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Benefits
More net
Work-Life-Integration
Job Locations
Location Vienna
Schottenring 16
1010 Wien
Austria
This is your employer
Accenture GmbH
Wien, Linz
Accenture is one of the world's leading professional services firms, renowned for its consulting and outsourcing services with a focus on Strategy, Digital, Technology and Operations.
Description
- Founding year
- 1993
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(3 Reviews)3.8
Culture
3.9Workingconditions
4.3Career Growth
3.8Engineering
3.0
Technology Support 1st & 2nd Level Support
- Salary
- from 43.300 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
