Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 52.200 to 59.000€ Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you manage the operational maintenance and 2nd/3rd level support for voice solutions like Sinch Contact Pro and Microsoft Teams, evaluate new applications, and further develop the Contact Center solution.
Job Technologies
Your role in the team
- Operational operation and administration as well as 2nd/3rd level
- Support of the entire voice solutions (focusing on Sinch Contact Pro & Microsoft Teams)
- Evaluation of new applications to expand the existing voice, video, and collaboration infrastructure at the client's site.
- Administration and further development of the Contact Center solution
- Execution and documentation of all tasks including system tests, updates, and upgrades
- Communication and Training of the 1st Level Support
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Our expectations of you
Education
- completed vocational training in the field of information technology /
- Telecommunications / Communication Technology
Qualifications
- Knowledge of Voice and Video Solutions
- Technical know-how regarding supplementary systems, such as contact centers, and other network and protocol knowledge, e.g., TCP/IP, SIP, H.323.
- German (C2) and English skills (at least B2)
- strong team and social skills
- high service orientation and communication skills, combined with a solution-oriented and pragmatic work style
- On-call duty to ensure IT operations
Experience
- Experience in the traditional telecommunications environment, PBX, and PSTN.
- Troubleshooting experience in TK / VoIP, SIP, Amt
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Benefits
Health, Fitness & Fun
- 🎳Team Events
- 🏋🏿♂️Fitness Offers
- 💰Team Budget for Free Use
- 🧠Mental Health Care
- ♿️No Physical Barriers
- 🙂Health Care Benefits
Work-Life-Integration
More net
Job Locations
Location Vienna
Schmalzhofgasse 26
1060 Wien
Austria
This is your employer
LinkThat YouCon EDV Dienstleistungs GmbH
Wien, München, Košice
We are a system integrator that links telephone solutions with CRM/ERP products from leading manufacturers. Our customer service and sales tools are enriched with the latest advances in artificial intelligence, so contact centers can work efficiently and future-proof.
Description
- Company Size
- 1-49 Employees
- Founding year
- 2006
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
VoIP System Engineer
- Salary
- 52.200 to 59.000€ Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Easy Apply
- Easy Apply
